Pizza Delivery by Sarpinos
Hours of Operation
| Monday: | 9:30 am - 1:00 am |
| Tuesday: | 9:30 am - 1:00 am |
| Wednesday: | 9:30 am - 1:00 am |
| Thursday: | 9:30 am - 1:00 am |
| Friday: | 9:30 am - 1:00 am |
| Saturday: | 10:30 am - 1:00 am |
| Sunday: | 10:30 am - 1:00 am |
Owner
5128213311@sarpinos-usa.com
Service Area
Pizza Delivery to: Most of Austin and Pflugerville Area
Pizza Delivery to Zip Codes: 78753, 78728, 78660, 78758, 78754, 78759
Reviews
Date Of Visit: 1/29/2012
pizza was made and out for delivery quick. however, it was almost an hour by the time i got my food so the cheese on the pizza was already hardened, the breadsticks were like a brick, and the wings were only slightly warm. was going to not accept the order but the kids just wanted to put it in the microwave which shouldnt have had to happen at all. i live 5-10 min from the store.
Date Of Visit: 1/22/2012
We decided to order Pizza from Sarpino's after boredom with Papa John's and Domino's. I have to say, we are impressed! The pizzas are wonderful. The crust delicious! The delivery was within the timeframe. Thank-you so much! You will have returning customers!
Date Of Visit: 1/5/2012
I purchased the Web special 2 and when we opened the garlic breadsticks with extra cheese it was not eatable. It smelled like it was burned also was extremely hard and have no idea where the cheese was. I called and talked to a female employee, which told that is how they are suppose to be. she was very rude. she asked me what do you want me to do about it. I have to talk to the manager, he told me that it is a new recipe where they use minced garlic and some type of cheese. I explained there is not any way I would eat that. I would be ashamed to admit to making that product. He put me in to get a free order of breadsticks next time but I do not know if I would ever try them again. I had lived in Chicago and those were not what they would be proud of.
Date Of Visit: 12/22/2011
First time we tried you - sandwiches & wings were SO GOOD! You're our new pizza place!
Date Of Visit: 12/2/2011
BEST pasta and pizza in the Austin area!!!!
Date Of Visit: 9/24/2011
Th4e pizza here is great & I'd like to order one right now, but online ordering doesn't seem to be available ... ?? WTH?
Date Of Visit: 10/16/2011
I had placed an online order at 4:44pm. I called around 5:15pm and a female answered and said she'd find out about the order. A guy got on and said the deliverer left 15 minutes ago and had to deliver another order. 5:30pm the deliverer came to the door with an excuse he got lost.
I don't understand. I never had troubles with this store before, but if this is the best it gets I will start ordering somewhere else. I paid a lot for this order. I believe the next order I make should be free to the same total I made.
Date Of Visit: 10/10/2011
BEST IN AUSTIN! BY FAR! This place cannot be touched. I literally eat here at least three times per week. You can't beat it... Free delivery, 10%off online orders, and AWESOME delivery drivers and management.. A+++++
-Mike Schaefer
Date Of Visit: 10/3/2011
Order#201157 created at 11:12PM went out for delivery at 11:26PM. The Pflugerville location is less than 2 miles from my apartment. 30 minutes after out for delivery, I called the store to check status and was told its on way. 10-15 minutes later, i receive a knock from delivery guy. He complained to me that he had waited at my apartment gate for almost 20 minutes because I did not give a gate code.
If you review my delivery instructions, I have very detailed instructions with my gate code and exact location of my apartment. The entry to the apartment also allows you to dial directly to the apartment number to gain access which the driver had. My phone number was also on my order, but I received no phone call.
The driver made me feel like it was my fault that I received cold pizza. My total was $22 and I gave him a $20 and a $10...He asked me if I was good, meaning does he get to keep $8 dollars as a tip. When I asked for my change he said I was his last stop for the night and he did not have change to give me. Luckily another person with me had a $5 bill which I added to the $20 giving him a $3 tip which I felt was already far too much based on the service I received.
I have used Sarpinos in Austin a few times now, along with other pizza delivery companies, and this is the only time Ive ever received this bad of service.
I am very disappointed.
Date Of Visit: 10/3/2011
YAY!!! I get the extra sauces I paid for. HOWEVER, I didn't get the number of free parmesan cheese and crushed red pepper requested.
Date Of Visit: 10/2/2011
total mess of my online order
Date Of Visit: 9/26/2011
I will never order from this place again. I have had nothing but bad experiences at this place, and with their drivers. I have emailed the OWNER of this place and the HEAD Sarpinos. This is actually a line from his email ("This info will me to trace down the driver and solve this problem." -Hung Ho). This is all I got back from an incident that happened with one of their drivers. DO NOT go to this location!
Date Of Visit: 9/24/2011
DO NOT have your pizza delivered unless you HAVE TO from this place. They hire RECKLESS DRIVERS to deliver. I was behind one this past saturday, the lady was cutting people off, texting while driving. Just pure recklessness. I think pizza drivers should be ones who care about others on the road, not about getting to the location fast just so they can send one more text message before they get back. If you can pick your pizza up do so we dont have to have their delivery drivers killing people on the road just to deliver a pizza. SAVE A LIFE!
Date Of Visit: 9/14/2011
I called for delivery & Brad rudely took our order and pretty much hung up on us. We called back & asked for the Manager and Brad told us that he was the Manager. Asked him about the treatment we got and he did not apologize and hung up again. We cancelled our order and will not be ordering from Sarpinos again!!
David from Pflugerville
Date Of Visit: 9/13/2011
I DID NOT get extra dressing -- bleu cheese. I DID NOT get marinara sauce. I paid extra for these items, and I didn't get them. Sadly, this is typical.
Date Of Visit: 8/28/2011
Amazing! Tasted Great! Fast Delivery!
Date Of Visit: 8/14/2011
YAY! The food is always amazing. However, I've had issues with the extras -- dressing, cheese, pepper. I decided to give Sarpino's one last chance to get it right. Tonight, the delivered food came with all asked for extras. And as always, the food rocked. YAY!
Date Of Visit: 8/4/2011
The food in general rocks! However, I have repeated issues with Sarpino's with supplying extras. I always pay for extra salad dressing (and don't get it) and ask for extra parmesan and crushed red pepper which I rarely get. This time I got no extra dressing, NO parmesan, and NO red pepper. The food is amazing! However, the lack of paid for extras that don't appear is disturbing. I'm a regular customer who thinks she needs to get her Italian fix elsewhere.
Date Of Visit: 7/12/2011
I love Sarpinos! This place has so much more variety than your other pizza places and has been great service all the time for me so far!
Date Of Visit: 7/11/2011
The salad and pasta rocks. However, I asked for extra salad dressing, and I didn't get it. The food is good, but the restaurant skimps on extras -- even when paid for.
Date Of Visit: 7/1/2011
Fast delivery! Great service! Awesome price! Excellent food!!!!
Date Of Visit: 6/27/2011
tried to call in an order and use a coupon, guy on the phone said to order online, I ordered online got no discount, coupon was not honored, driver barely spoke, driver took coupon, still overcharged us, I even left a note in the note section for the order describing the coupon, and was still overcharged, ........
Date Of Visit: 6/27/2011
I am an apartment Manager very close to your 35 location in Austin. My community is constantly tagged with your soliciatation, which is blowing all over my community as I write this feedback. Do you know how many man hours we spend cleaning up after you guys. Please stop. I do not do this to your store or parking area. Please leave my community alone.
The next solicitor found in my community will be detained and arrested for trespassing.
Your prompt attention in this matter will be greatly appreciated.
Date Of Visit: 6/8/2011
I ordered a pizza and a greek salad, they forgot the salad when they delivered it to my apt. Then when a different delivery driver brought the salad, the lettuce was brown, there were no olives or feta cheese. It wasn't a greek salad! I am very disappointed and will not be ordering from here again, i wish i could get my money back.
Date Of Visit: 6/2/2011
I Left my contact info blank because I prefer not to be identified. I wanted to let you know that you have soured my opinion of your company before I even had a chance to taste your pizza. I live in north Austin/Pflugerville area and I just came home to find a stack of your flyers/menus scattered across my front porch (they were not there this morning). Not ONLY do I have clear visible signage for NO SOLICITING posted in multiple areas, but I am appauled that your employees show such complete lack of decency and consideration for their jobs and disrespect for me as a customer. If throwing a whole stack of flyers across someones porch is any indication of how you make pizza, my family, friends and I will be glad to stay away. What your company did is illegal and irresponsible, and I will file an official complaint if I see any more of your flyers on my door. Please pass that on to the lazy slob who disgraced my door with your flyers.
Sincerely,
Disappointed and Disgusted
Date Of Visit: 4/24/2011
I ordered a "build-your-own" calzone. I work for another pizza chain, at it was the best calzone I've had in Austin. Delivery was as quick as you could expect on a holiday and the food was hot and very fresh.
Date Of Visit: 1/20/2011
I love this place! Great pizza for a great price. No delivery charge or minimum order amount was the deciding factor in trying Sarpino's for the first time, and I was not disappointed. My pizza was at my door literally 30 minutes after ordering online - hot & delicious! Fresh ingredients, awesome crust, best pizza in North Austin/Pflugerville (and I've tried them all.)
Date Of Visit: 10/15/2010
If you aren't going to be active on twitter or facebook, why put it on your website?
Date Of Visit: 9/7/2010
Thanks for the credit for our disapppointing order last week. Our meal tonight was very good. You are truly one of the few businesses that work hard to keep customers, and I appreciate the way you handled this situation. We look foreward to ordering from you again soon.
Date Of Visit: 9/1/2010
I would just like to thank Sarpino's Pizzeria for all the wonderful food. Every order is on time and fresh. The food is delicious and I always save the leftovers, because it's just that good!
Date Of Visit: 7/31/2010
I LOVE your food!!! The pizza is ok but it's the pasta that I love along with the meat sauce. The meat balls are great as well. Can't forget the calzones either! YUMMY!!
The service is wonderful as well. I have it delivered and it takes a little longer then most but not by much. either way, it's worth the wait. Sorry Mr. Gattis, you’ve lost a customer to Sarpino’s!! ;o)
Great job you guys!!
Faith
Date Of Visit: 7/19/2010
Some family / friends of mine are visiting Austin due to a family member being in the ICU unit. We stopped by Sarpino's, as it was recommended by one of the nurses when we asked what the best pizza place in town is, and if it's anywhere close by. The manager was very patient as we looked over the expansive menu, and even offered some personal suggestions of his favorite menu items. Our meal was excellent. We tried the new Mediterranean pizza. Delicious! Thank you, Mark!
Date Of Visit: 4/9/2010
I had never heard of Sarpino's until last week. My friends and I went there for lunch and that was the best pizza I had ever had. So after work that same day I stopped and bought a large pizza for dinner to share with another friend. WOW
Date Of Visit: 3/31/2010
we order 4 pizzas which totaled $49 when we got the pizzas 2 pizzas were slid to the side of the box and 1 one the large pizza the ranch poped open and was all over the pizza the smaller pizza the ranch spilled all over the pizza only 1 pizza was looked good and when my wife called to complain and get new ones deliverd the manger was very short and rude and hung up on her
Date Of Visit: 11/25/2009
Great Pizza!
Date Of Visit: 8/5/2009
Best delivered pizza EVER! I have never had a pizza delivered that was as hot like it had just come out of the oven. Excellent toppings!
Date Of Visit: 5/31/2009
I enjoy Sarpinos food very much, but I think your location in Austin should have a large delivery Area. I live 5 miles down the road from this location and was told they wouldn't deliver to my area. When I asked why my neighborhood was listed on the magnets they hand out the response was "those are old magnets" There are 4 large subdivisions in my Area, Pizza hut and Papa Johns deliver there, despite being further away than Sarpinos. I will still go to Sarpinos but only when I am in the area, otherwise myself and the 4 other neighborhoods will have to get delivery from someone else.
Date Of Visit: 5/22/2009
Sarpinos is great; not just your food, but also your customer service. A gentleman named Bill was excellent-he really cared that you received the best service, and the best food. Thanks, Sarpinos!
Date Of Visit: 5/3/2009
This is my first time ordering from Sarpino's ...the pizza and salads were really good . The delivery time was really quick....I will ordering from here again.
Date Of Visit: 4/28/2009
Wonderful! Great food! Great service!
Date Of Visit: 3/3/2009
Just wanted to say Thank You for a job well done....My family and I have used Sarpinos for over a year now and to date have had perfect food and service each and every time.
Regards,
D
Date Of Visit: 3/5/2009
Do you sell shirts? If so how much are they? How much is S&H? I collect shirts and would like a shirt from your restaurant. my mailing address is
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Gregory Smith
4104 Balcones Woods Drive Austin, TX 78759-5010
E-Mail me back at gregster03@sbcglobal.net
Sarpino's customer review policy
We receive positive and - unbelievable, but true – negative – feedback from our customers. We publish, with customer permission, all feedback and reviews on our web site. If the negative feedback is resolved to customer satisfaction, we take it off our web site, but we still let you know that we had it – we publish the total number of all reviews.
Reviews Summary:
- Positive reviews: 33
- Negative resolved reviews: 37
- Negative unresolved reviews: 18
- Total customer reviews: 88