I had never ordered from sarpinos before and I did for the first time on 4/8/13. I was given a 45-60min delivery time and my pizza was not delivered for 1.5 hrs and was cold. Still the pizza was delicious and I was hungry so I didn't complain. I decided to give you guys another shot. My pizza again was delivered 30 min past the time given. However it was not delicious this time. It was again cold and was undercooked and doughy, also the veggies on top were old and browning. I don't think I will order from here again. I really wanted to like this place but my experience has not been good.

pizza was cold when delivered cheese was a little burnt and so was the crust

The only good thing was that the driver who delivered to my office was very sweet, friendly, and nice.
Around 1:20 PM at the Mills Place. :)) Hope he sees this. U made my day better !!

Hi, I ordered pizza this morning online at 10:40am hoping to get delivery close to 11:30-11:40am. The pizza finally came at 12:18pm. All of our lunch breaks were over already. I understand that next time I will order earlier and hope that will help. My problem today though, is all the food was cold. I was really disappointed spending $50 and then it's ice cold. I understand this is probably your busiest time of the day for deliveries and I hate to complain because we all love Sarpino's. Unfortunately today I feel like I threw away $50.00 in the trash.

I placed an order for a Double Baked Cheese Tortellini. I ordered at 10:45 asking for delivery at 11:45. The man who took my order seemed to be having some troubles (seemed like he was new) which was fine we went back over what I wanted and that was that. Fast forward to 12:00, still haven't seen my delivery or heard from anyone about it. 12:05 I decided to call, Brandon answered and I said I was inquiring about my order. He asked where it was going to and I told him. He said oh yeah that's the spaghetti order, of course I corrected him. Needed to make sure my order wasn't placed wrong. He then told me the man who took my order didn't realize how long deliveries were going to take because he was new (suspicions now confirmed) but they had tried to call and let me know but never got a hold of me. I had used my work phone line which has the ability to handle 4 lines ringing at once....they never called. He then said the driver should be pulling up any minute. I figured that could still work, I had a little bit of my lunch break left. 10 minutes later, still no food and still no call. I called back and talked to Brandon again. He said he couldn't belive I still didn't have my order. Needless to say I was a little upset. I asked him to just cancel my order since my lunch break was now over, I then mentioned the fact that I am not even one mile away from them....on the same street. In no way shape or form can I fathom how it could take an hour and a half, unless they somehow didn't have it entered the first time I called. Brandon was so kind though as to tell me he would go ahead and cancel my order for me, and put a credit for my next order (insert sarcasm here). A. There will not be another order as this was my first attempt at your Downtown Store. B. I wasted my lunch break waiting and am now famished with no options.
C. My boyfriend and I order regulary from the Eagan Store and have never had an experience similar to this, maybe you should model your customer service like they do...just a suggestion.

I ordered a chicken pesto calzone, they took my order after I repeated it 3 times. It took one hour to get to me my name was on the box and after the delivery man left and I started eating it I relized it was a vegetable maranara calzone and when I checked the box thats what they gave me and not what I ordered

My delivery was fast

I went to Sarpinos to order a Calzone. I ordered the calzone at 6:06PM. The person who took my order said it would take 10-15 minutes max. I then waited 20 minutes before asking about my meal. I was told that it had just entered the stove and that it would be out within 5 minutes. I asked again about my meal after I had waited 30 minutes and another staff person gave me my meal and said, "its been waiting out here for like 10 minutes, sorry I don't know what happened." Then I had to ask for silverware and he looked like I was a nusance. Overall, it took an entire 35 minutes for me to get a calzone from this Sarpino's Pizzeria. I will not return to this establishment and will tell my friends to not order from their as well. I am truly disappointed by my expiernece and the aparent disregard for my time.

Hi,
We ordered a chix pesto pizza for delivery last night which was great.
However, we also ordered 2 lbs of chix wings which were a HUGE disappointment. We order wings from restaurants around town all the time and these were the worst wings I have ever eaten. They were probably 80% fat and 20% meat. I had to look for the meat they were so fatty. Getting this type of product from Sarpino's makes me wonder if I would ever order from your store again.

I understand that there was a football game today and that you are probably busy but we ordered delivery at 7:58 at 8:39 I recieved th confirmation saying that my order was sent out for delivery. At 9:35 my food arrived at our hotel. That is almost an hour after it was sent out for delivery. When we recieved our food it was no longer warm.

I left negative feedback several weeks ago and Sarpinos emailed me asking if my problem was resolved. I said no and they never responded to my emails again. Terrible customer service

The downtown location is always true with their time prediction, food has always been steaming hot, even the delivery guys are cool

You should probably let people know if you're not open, or at least change your website settings to not allow online orders when you're not open. I've been waiting over an hour for my delivery, I have called 3 times and there is no answer. I received an email confirmation saying that my order was being prepared, but you're not even open. And my card has already been charged. This better be reversed. I don't want a stupid gift card or credit, I want the transaction reversed because I am never ordering from you again.

Order arrived after 60 minutes cold and without dipping sauce.

I left negative feedback at this store earlier, when I went to check online to see if anything happened I noticed that my feedback had been edited to make me sound, not only unintelligent, but took away the content of my complaint. These reviews are watered down by management, what a joke!

I ordered online, for a takeout order. After about 20 minutes, I got an email saying that my pizza was ready. I went to my local Sarpino's to pick it up, i had to wait another 30 min my pizza was actually ready. Very ridiculous, when i got an email saying it was already ready. Sarpino's wasted my time. Then when i talked to the employee about it, he could not have cared less. This is tainting my Sarpino's experience, and I will not be going back

I ordered two pizzas online for pickup. about 15 min after placing the order I received an email saying the pizza was ready to be picked up. So I drove to the location. After arriving I was informed that the order was in fact NOT ready. I told the cashier about the problem and he didnt seem interested even after I showed him the email on my phone. The pizza was not ready for 30 min AFTER i received the email. I complained again once I received my order and the cashier mouthed off to me. Unacceptable customer service... Not interested in fixing a problem with service or product, only interested in taking your money

The pasta and breadsticks were delicious, and promptly delivered. Would definitely order again.

Love Sarpinos, I live just a couple blocks away at the churchhill and you're the only place I order from.

I ordered today for the first time!
Got to say "WOW! thats a .... good pie!"

My receipt did not have the individual prices and now when I look online, I don't see the prices for the menu items. Why is that?

I would just like to say that I pretty much order from here everyday ( meat ..... or a sandwich). I would like to say what a good job you guys are doing. My food is always on time and good, the drivers are always nice.

I currently have some medical problems which make cooking very taxing. Your restaurant is a God send. The food is good and nuitritious and the employees are always prompt and polite. Thank you.

I am a business card collector and would like to have
some of yours to add to my collection.

Would that be possible?

Teresa Rogers
5090 Dewey Heights Road
Pinson, AL 35126

The tropical hawaiian pizza was AMAZING! I came in for a to-go order and eveyone seemed so happy and friendly taking my order! I will definately be back! -Joe M.

Wow. This was my first time ordering from Sarpino's and I must say, aside from my pizza being a little crushed in the delivery box, the pizza was AMAZING. I haven't had pizza like this in a long time. Yum!

My new favorite delivery place!! Sarpino's Downtown has been FANTASTIC! Love the online ordering, text notifications, deliveries, menu selection, prices/discounts, options, and hours! Love this place & order frequently. Keep up the great work everyone. (It would be really nice to see more beverage options beside soda like Snapple or something...)

I placed my order online at 6:15, was told it left the store at 6:45 and it arrived around 7:30. This was my first time ordering from Sarpino's, and I admit, all of the bad reviews left me a bit skeptical. I take it the long delivery time is the norm for this place, and I think they'd do better to hire more delivery people. If they cut delivery time down by half, they'd be wonderful! The food is very good and the delivery guy was very friendly and seemed to find my obscure address well enough (something only Dominos seems to have gotten down so far). I was told at the door they were out of the 20 oz Sprite that I had ordered and so gave me two cans, which was fine.

Save the long delivery time, I was quite pleased with my order and will most likely be ordering again in the future. I like that there is no delivery charge and no minimum order. However, the ordering site does not have the best of designs, and could do with some changes.

Great crust, great service.
Jalapeno hamburger pizza was the best.
thanks

Just bustin a gut here at work and the food I ordered was exactly what I expected. The wings were specialized in my OWN tin pan with a cover, the wings were the perfect temp, on this rather chilly night, the Pizza is just the first I have ever ordered. I am checking out the Menu for my own party here at work. Thankin my delivery dude "August" for making my evening at work peaceful with a full belly of great food. My children will be visiting the restaurant if I can ever get a day or evening off !!Thanks

sarpinos pizza is the best and biggest pizza i have ever had.they have great service.I hate the fact that they no longer except credit card.they need it back it makes them lose customers some people only use credit cards for food when they want to order out.But as long as i have been getting sarpinos pizza i have only had 1 problem.The problem was that i ordered but they said they came rang the doorbell and knocked very hard but they said no one came to the door.we didnt beleive that they actually came because we were sitting in the living room and we would have heard them but we didnt.

Excellent friendly service and pizza way better than Luce.
Fifteen minutes after I ordered on line I went to pick up my order of wings. They had accidently sent them on delivery. Not only did he comp the order Brandon gave me a $3 coupon for my next visit. You don't need to experiment, just order the Italian Wings. They are by far the best.

amazing service very helpful manager!

This pizza is really delicious for one. Also, I ask them to draw something on the box whenever I order delivery and they always come through. The first time I ordered with them the delivery was incredibly speedy. The only issue I have is that since then, it's gotten longer and longer. I'm currently writing this review while waiting for the order I placed online an hour and a half ago. Oh well, it is good food.

I was up around 12am doing my home work and I got hungry, I can't believe they actually came and delieverd me some food that late. The meal was good, and the workers have great customer service skills. I even spread the word on Facebook about Sarpino's. Thanks guys.

Best spinach salad ever! !!!!! worth the wait!

I tried your pizzas for the first time last night and was blown away. It was a perfect combination with the dough and sauce, burnt cheese the way it should be. The bacon cheesebuger actually tasted like a buger!
The online ordering is very user friendly with all options right there in front of you to see. Tremendous work! I will order again the next time I'm in town.
Thanks, Brian Amery, WI

I love your pizza, but today I ordered a pizza at 10:40am I was texted at 11:11 am that it was out on delivery. I did not receive the pizza until 11:57am, and she didn't even have any change. This is my first bad experience that I've had.

Our food was prompt and better than we could have hoped for. The manager was very generous and cared about the service that was provided. We will continue to order this delicious food for our office.

We have been ordering Sarpino's on a regular basis for our office gatherings for about six months now. We always order from the DT location, and are pleasantly surprised by high quality of food, timely deliveries and great people we deal with at Sarpinos. We would definitely recommend your store. Good job, keep it up!

The Chicken Club was delicious!
Thank you for the potato chips.

Sarpinos pizza is a welcome change from the dominos, pizza huts and papa johns of the twin cities. Delivery is always quick too. The only complaint I would make is that regardless of the dipping sauce we select with our pizza we always get ranch...not sure why. Regardless, Sarpinos is the only delivery pizza we order now.

I have ordered from Sarpinos many many times, this was the best experince i have ever had odering a pizza. I called to order a Taco pizza. The guys name i believe was Brandon, he was very friendly and helped me choose what was the best pizza to get. The pizza was Amazing and the service was amazing. Probaly the best pizza i have ever eatin.

first time odering... pizza delivered within 45mins hot..best pizza i have had in a long time...dominos and pizza hut have gone to quick un-cooked products with no taste.. sarpino's is cooked, tastes great and is a better value.. will order again for home and office.

Great Pizza, and love the crust

I just wanted to say that I was somewhat surprised when I got my first order tonight. (I'm rarely surprised, in a good way, by pizza delivery; I'm usually underwhelmed when it comes to most.) The pizza was fantastic. It really was excellent. It's somewhat akin to Godfather's, but only better. I thought your cheese, in particular, was excellent. It had a great flavor and texture; it was even crispy, which is highly desirable and indicative of good quality. I, also, thought the marinara dipping sauce was quite good; it had a distinctive zesty flavor, which I wouldn't have expected. Thanks Sarpino's!

I ordered from your downtown Minneapolis location and I was extremely satisfied. I ordered online and it was a very seamless, quick, and easy process. I received a text message immediately upon placing my online order, which was nice. I also received a text message notifying that my order was out for delivery. I was pleasantly surprised at how good your pizza is! I have not had delivery this good EVER! The toppings were ample and it was cooked to perfection! The delivery guy was great, he was professional and courteous. I will definitely order from you again, it was great! Thanks for moving into the neighborhood!

My new favorite pizza place. Got an advertisement on my door and have been hooked ever since. Nice hearty toppings and great taste. The best part is the selection.

this was the best pizza we have shared in a long time. every month our maintence shop tries pizzas orgs. holy cow we had the italian and the taco pizzas... super!!! super!!! thanks... you have a customer for life!!! my problem is there are no franchises near me.. keep up the great work!!! thank-you john

Out of this world, first time I order from your store and the food and delivery was just excellent.

outstanding. i haven't had a pizza that good ever. and delivery was fast. thank you

Everyone agreed that this was the best delivery pizza we'd ever had.

The Buffalo Chicken Ranch calzone has been haunting me for 2 days now. I'm going back tomorrow to order another (2 actually--this calzone is haunting my friend as well!) The Meatball calzone was excellent, too.

This is the third time I have ordered from you guys, and I've always had good experiences. I've made special orders, which have always been exactly as ordered, and I appreciate that. My orders have always shown up hot and quickly to my house. Thanks!

I love the pizza here and I'm glad we got your flyer. The pizza was hot, yummy, and delivered on time.

My kids and me had Sarpinos several times now, and I think it`s the best product in town. As for the customer service and timely delivery, I think we should just give it some time. The store has been open for less than two months and still in the works...Great pizza!!!

Our office celebrates birthdays with a company paid luncheon. We had 2 birthdays this week, including mine. Being the office mgr. I usually go out and get lunch and bring it back. Today I thought we would try something different and have it delivered. We all totally enjoyed Sarpino's Pizza, the flavor and quality was excellent. Jeff, who took the order was awesome and your driver was professional and friendly. We will choose Sarpino's again. Thank You, Patti

Great tasting pizza. Have ordered several times and have been very happy with the food and delivery times.

Easy to use on-line ordering!

more cheese, please

KEEP UP THE GREAT PIZZA!!
2nd time I ordered, 1st was a basic 1 topping, this one was a 2 speciality sampler.

WOW!! I'M NOT ORDERING FROM ANTBODYELSE!

Jivko Sabev is a fantastic restaurant owner. If one ever has a problem, he does more than enough to make it right. I look forward returning many times and enjoying his food.

Excellent pizza! We will definetly order again! Thank you!!!!

Delicious, I had a pizza a luncheon and I loved it. We had a Jalapeno and Spinich pizzas, they were delicious.