Pizza Delivery by Sarpinos

Date Of Visit: 1/8/2012

Wow. This was my first time ordering from Sarpino's and I must say, aside from my pizza being a little crushed in the delivery box, the pizza was AMAZING. I haven't had pizza like this in a long time. Yum!

Date Of Visit: 12/30/2011

I am two long blocks away from the restaurant. My order took almost an hour and it's the wrong pizza. The refused to send the correct pizza claiming I made the mistake, but I always order the same pizza. The pizza was even the wrong size. So I ended up paying $20 for a large CHEESE pizza when I ordered a 10 inch sprimp alfredo!!

Date Of Visit: 12/30/2011

It would be nice to look at your menu without having to sign up for your sitr.

Date Of Visit: 12/22/2011

I placed an order on line and waited 50 min before calling to ask about order talk to Jennifer who was rude and have no idea how to give any info about the order with so many pizza places available I won't spend time or money in this place.

Date Of Visit: 12/15/2011

i ate those ghetto chicken wings. whew my colon was blowon. sometimes i wish i was a professional chicken winger and could show you all how to do the chicken wing. do you all buy your wings from the rubber store? Thank you for ruining my life. fml.

Date Of Visit: 12/15/2011

Have had multiple orders delivered over an hour late (when scheduled) and have had one order lost...great pizza, but badly organized company.

Date Of Visit: 12/14/2011

I will eat almost anything. I am the least picky eater I know. I never complain about food and I always finish my plate. I'm sorry, but your chicken wings are terrible. Paying like 9 bucks for 8 tiny wings that are baked and tossed on some kind of ghetto buffalo sauce is not ok. I ate them all, they were perfectly "edible". But they are a rip off for how small of a portion you get not to mention the poor choice of cooking method. One of my wings was a wing tip, the rest were so soggy the skin chews like rubber. I asked for hot wings, and I am not some habanero chewing brute, but they are not hot, at all. my pizza is fine, being the cheaper pizza in town it fits it's role well. I can go to a bar and get some trashy 50 cent wings that blow yours away. Your blue cheese dressing tastes like Ken's or some other salad dressing type nonsense. Blue cheese dressing for buffalo wings should be chunky and bitter, and rich, not flat and snotty. Soo...yea I dont need any free stuff or coupons, I'm full and happy, but I just couldnt ignore the wings, they are not good enough to sell to people, if my mom made them for me I would be fine with them and tell her they are great, when I go to a pizzeria and pay almost ten bucks, they need to taste at least kind of right....

Date Of Visit: 12/12/2011

My new favorite delivery place!! Sarpino's Downtown has been FANTASTIC! Love the online ordering, text notifications, deliveries, menu selection, prices/discounts, options, and hours! Love this place & order frequently. Keep up the great work everyone. (It would be really nice to see more beverage options beside soda like Snapple or something...)

Date Of Visit: 12/12/2011

paid $8 for a salad and they didn't give me any dressing. Ruined my lunch break.

Date Of Visit: 12/6/2011

I placed my order online at 6:15, was told it left the store at 6:45 and it arrived around 7:30. This was my first time ordering from Sarpino's, and I admit, all of the bad reviews left me a bit skeptical. I take it the long delivery time is the norm for this place, and I think they'd do better to hire more delivery people. If they cut delivery time down by half, they'd be wonderful! The food is very good and the delivery guy was very friendly and seemed to find my obscure address well enough (something only Dominos seems to have gotten down so far). I was told at the door they were out of the 20 oz Sprite that I had ordered and so gave me two cans, which was fine.

Save the long delivery time, I was quite pleased with my order and will most likely be ordering again in the future. I like that there is no delivery charge and no minimum order. However, the ordering site does not have the best of designs, and could do with some changes.

Date Of Visit: 12/4/2011

Im call and asked for espanish because one time before someone help me in spanish,the cashier is nice and looked for the guy speaked ispanish. this time guy said im dont have time for pick up your cuestion,im try to made the order but he shoot down the phone.

Date Of Visit: 11/22/2011

I submitted an online order for one sandwich at 11:51am... an hour and 20 min later, I still haven't received it. I call the store and they tell me that the delivery times are 1-1 1/2 hours. If that is the case, the delivery time should be given at the time of the order so customers are aware. If I wasn't happy with the delivery time, I could've not ordered and went elsewhere. Needless to say I won't be ordering from Sarpinos again!

Date Of Visit: 11/21/2011

I have ordered pizza from this store almost exclusively because,even though the delivery time can be slow,and there is a pizza luce location closer to me, it had been worth the wait in the past, until tonight. The clerk on the phone seemed extremely annoyed by the fact that I was placing an order. His impatience was understandable at first, as it was probably busy, but he became more rude over the minute and a half it took to order. He said it would 45 to an hour. One hour and twenty five minutes later the pizza arrived. It was cold and the driver had gone to the wrong building, so I had to track him down outside. Overall very disappointing. I won't be ordering from sarpino's again.

Date Of Visit: 11/18/2011

Great crust, great service.
Jalapeno hamburger pizza was the best.
thanks

Date Of Visit: 11/11/2011

Just bustin a gut here at work and the food I ordered was exactly what I expected. The wings were specialized in my OWN tin pan with a cover, the wings were the perfect temp, on this rather chilly night, the Pizza is just the first I have ever ordered. I am checking out the Menu for my own party here at work. Thankin my delivery dude "August" for making my evening at work peaceful with a full belly of great food. My children will be visiting the restaurant if I can ever get a day or evening off !!Thanks

Date Of Visit: 9/24/2011

sarpinos pizza is the best and biggest pizza i have ever had.they have great service.I hate the fact that they no longer except credit card.they need it back it makes them lose customers some people only use credit cards for food when they want to order out.But as long as i have been getting sarpinos pizza i have only had 1 problem.The problem was that i ordered but they said they came rang the doorbell and knocked very hard but they said no one came to the door.we didnt beleive that they actually came because we were sitting in the living room and we would have heard them but we didnt.

Date Of Visit: 9/26/2011

sarpinos pizza is the best and biggest pizza i have ever had.they have great service.I hate the fact that they no longer except credit card.they need it back it makes them lose customers some people only use credit cards for food when they want to order out.But as long as i have been getting sarpinos pizza i have only had 1 problem.The problem was that i ordered but they said they came rang the doorbell and knocked very hard but they said no one came to the door.we didnt beleive that they actually came because we were sitting in the living room and we would have heard them but we didnt.

Date Of Visit: 10/7/2011

I ordered delivery and didn't receive my order until 1 hour and 20 minutes later! I ordered the mac and cheese bites and they were soggy and cold. I am extremely disappointed. You would get so much more service if you had more delivery people..thus they would pay for themselves!

Date Of Visit: 9/23/2011

Placed order over the phone to be delivered to my work address. Was told they delivered and would be at my location within an hour. Got a phone call 60 mins later stating that they couldnt deliver to my area. No remorse or compensation. When asked why i was told my delivery could be made, i was told by the "owner" that the girl who answered the phone doesnt know anything. Horrible customer service by whoever called me. Will not be ordereing from here again ever

Date Of Visit: 9/20/2011

I ordered pizza numerous times for almost a year from Sarpino's. Unfortunately, I will no longer be ordering from Sarpino's but rather from surrounding restaurants. I don't understand why it took over an hour and a half for it to be delivered especially during a non-peak period and only living six blocks away from the pizzeria.

There was no phone call or update as to why it was taking over an hour. I didn't mind calling to check up on the order until my order couldn't be found despite receiving two emails about it being placed and prepared.

It only got worse when the delivery man did not know who or what apartment number they were delivering to even when my name and apartment number were on a label on the front of the pizza box.

I will not be recommending Sarpino's any more. With social media at its height, you would think to care the most about customer satisfaction.

Date Of Visit: 9/18/2011

Your website blows. Cant see menu without registering. Cant find my address so have to go to takeout. Id fire your web team and cio.

Date Of Visit: 9/12/2011

Excellent friendly service and pizza way better than Luce.
Fifteen minutes after I ordered on line I went to pick up my order of wings. They had accidently sent them on delivery. Not only did he comp the order Brandon gave me a $3 coupon for my next visit. You don't need to experiment, just order the Italian Wings. They are by far the best.

Date Of Visit: 8/29/2011

I just had the number 1 worst experience with Sarpino's ever! I called and made an order for delievery, got off the phone at exactly 6pm. The person taking the order said they were very vusy and could take up to an hour. Admitedly I was not happy but I said ok. At 7:10 I hadnt heard anything so I called the resturaunt and they immediately put me on hold. After 3 minutes on hold I called back, they tried to put me on hold again but I quickly said no I'm just checking an order! So he said ok and put me on hold anyway! after being left on hold again, our order showed up. So I hung up and got our food! We spent $90!! on this order and it was COLD!! My kids were hungry so I got them dished up and called the resturaunt yet again! I asked for the manager and was again placed on hold.... after 10 minutes I got tired of waiting and logged on to complain. I have ordered from Sarpino's several times and this is by far the worst service I have ever recieved! I cannot afford to order out alot and if this situation is not addressed and remedied i will never again give Sarpino's our business!!

Date Of Visit: 8/5/2011

amazing service very helpful manager!

Date Of Visit: 8/1/2011

My pizza was never delivered. The driver had apparently told the person in the store that he had called and knocked on my door. I was sitting on the couch by the door with my phone right next to me. By the time I called and asked where my delivery was the guy at the store told me that everything had been thrown out and ovens shut off for the night and he could credit my account with $15, about $1.50 more than my purchase. Wow... thanks. He had called me an hour before to tell me they were out of something, why couldnt he have called instead of the driver? If even just to let me know my order was cancelled.

Just letting you know, its now quarter after one, I still havent had anything after ordering the pizza at about 11:30, and I will probably never order Sarpino's again.

Date Of Visit: 7/31/2011

Ordered a Super Taco pizza. The menu description says: "Super Taco
Chunky salsa and Sarpino’s Pizza sauce, lean ground beef, onions and Sarpino's gourmet cheese blend, baked in the oven, then loaded with sour cream, lettuce, tomatoes and cheddar cheese." What I got however, was a lukewarm soggy mess. Either the sour cream/lettuce/tomatoes/cheddar were put on before it was put in the oven, or the length of time it took (35 minutes after I got the "out for delivery" text message) caused the toppings to get warm. The sour cream had congealed into chunks, the lettuce was beyond slimy, the tomatoes were just gross, and the cheddar was fully melted. I ate the least offensive appearing slice, and am feeling the after-effects pretty horribly right now. It did succeed however in taking care of the fact that I was hungry.

Date Of Visit: 7/19/2011

the service is terrible, i just ordered a tiramiru and they gave me something else, and took them 3hrs to get what i wanted, i had placed like 4 or 5 orders and only 2 times they got it right. this was my last time placing a order with them, and worst of all is that they don't even said sorry.

Date Of Visit: 6/25/2011

I am EXTREMELY upset by the horrible service of the employees at this location. We were told our food would take 45-50 (which is more than any other pizza establishment I've EVER been to, and Sarpinos is the closest). After an hour we called the store and they told us the driver got lost, which somehow seems to happen every time we order from this store. After an hour and fifteen minutes the food finally arrived and because the food was very late, we gave the driver a smaller tip. Under his breathe the delivery driver called my spouse a "bastard" and walked away. If this is how you run your business than I will be sure to support other pizza establishments. I demand respect as a customer and this sort of behavior is unacceptable.

Date Of Visit: 6/10/2011

i HAVE BEEN ORDEING FROM SARPINO'S PIZZA FOR THE LAST PAST COUPLE MONTHS. i WILL BE DISCONTINUING MY SERVICES HERE DUE TO THE POOR CUSTOMMER SERVCES AND SERVICES. mY LAST 4 ORDERS WERE MESSED UP. lEFT OUT ORDER ITEMS THAT i WAS CHARGED FOR.AND BRUNT FOOD. Today I knew that the same was going to happen so I oder online as I normal do. In the online section there is a box for instructions to be follow. So I spelled out in detail, not to forget a items that they normal do. Low and behold when my food came they forgot it once more. I called the store becuase I was upset for the 4th time in the row. I spoke to to the owner who was not understanding and didn't even say sorry. Customers are the reason why your store is in business. I was total disgusted with the response I got from the owner. I will NEVER OREDER FROM HERE. i work for a organzation who dose alot of business and try to support local food restuarnts. I will never reconmmed this place to anyone. It's to bad because they have great food, but bad customer services. I will find some other resturant who has better customer service to order from.

Date Of Visit: 6/7/2011

My family often orders from Sarpino's. We enjoy the food however we are consistently dissatisfied with the delivery time. 1 hour minimum is not acceptable on a Tuesday night when we are 5 minutes away. So when we order, we have to take in consideration if we are willing to wait an hour (or more). If we aren't we'll just order from somewhere else.

Date Of Visit: 5/24/2011

I ordered a pizza and waited over 40 mins before calling to check on the pizza, the guy on the phone said that it had JUST left the store. He didn't ask for my name so I asked if he knew which order it was, he said, yep, so I asked if he could tell me the order name, trying to just make sure it was my order, yep Lauren right, in a very sarcastic rude manner. I just said, yes, that was me but you didn't need to be so rude about the answer... all I got from a response was, well... I again said, WOW I guess I will never be ordering from here again, you are being very RUDE!!!!! He just answered with well YOUR welcome and hung up. If this is how you guys handle your business it is hard for me to believe you get any business at all!!!!! I Manage a restaurant also, and I know how it is at the end of the night and wanting to close up, but I would never treat someone or talk down to someone in the manner that I was treated and talked to.

Date Of Visit: 5/10/2011

This pizza is really delicious for one. Also, I ask them to draw something on the box whenever I order delivery and they always come through. The first time I ordered with them the delivery was incredibly speedy. The only issue I have is that since then, it's gotten longer and longer. I'm currently writing this review while waiting for the order I placed online an hour and a half ago. Oh well, it is good food.

Date Of Visit: 4/10/2011

I just ordered the Chicken Caesars Salad, which was not made the way I ask. Calzone was completely greasy the only thing that was descent was the wings.
I like the Sarpino's Pizza but at this rate!!! This Sarpino downtown Minneapolis SUCK!!!

Date Of Visit: 4/8/2011

My name is Joel and I just ordered a large pizza with with multiple ingredients. I received two medium pizzas that were meant for someone else. I would have caught the mistake when the driver was here but my wife went out to pay the driver and didn't realize there was a mistake. I immediately called and the employee I spoke with stated he would call the driver and have him turn around. He offered no discount or apologies.

We gave the driver a $7 tip because we like Sarpino's pizza. We also tolerate chronically long delivery times' because we like the product. This, however is unacceptable. I understand that mistakes happen, after all I'm a neurosurgeon and I'm always screwing up...just kidding. But seriously, the cold pizza I eventually got should have been comped.

Date Of Visit: 2/19/2011

Sorry to say this was a terrible experience. Heads-up to vegetarians out there--they do not offer a vegetarian lasagna. "Only the sauce is vegetarian." When I called to see what would be done about correcting this, I was made to feel it was my error, even though their menu said "vegetarian." Then, when I tried to get my money back for the lasagna, they only wanted to issue a store credit. I was not interested in a store credit as I couldn't seem to get something without meat. I had to call the head manager back on Monday and was not particulary satisfied with his people skills either. I usually never complain as I have worked in a restaurant as a manager for 10 years in the past, so I know what it is like and I never would have treated my customers like this.

Date Of Visit: 2/4/2011

I was up around 12am doing my home work and I got hungry, I can't believe they actually came and delieverd me some food that late. The meal was good, and the workers have great customer service skills. I even spread the word on Facebook about Sarpino's. Thanks guys.

Date Of Visit: 1/21/2011

Best spinach salad ever! !!!!! worth the wait!

Date Of Visit: 1/5/2011

I ordered a large 4 topping pizza, I requested it cooked well done. I don't believe the oven was hot enough though. Our pizza was still doughy in the center (like you could still stretch the crust like dough). Also, upon delivery I felt like the pizza was warm, but by no means hot.
This was my first experience with sarpino's, I would tell my friends to dine in but not to get delivery. The toppings were of good quality, after putting the pizza in my home oven for 15 min on my pizza stone, I enjoyed the pie.

Date Of Visit: 1/3/2011

I tried your pizzas for the first time last night and was blown away. It was a perfect combination with the dough and sauce, burnt cheese the way it should be. The bacon cheesebuger actually tasted like a buger!
The online ordering is very user friendly with all options right there in front of you to see. Tremendous work! I will order again the next time I'm in town.
Thanks, Brian Amery, WI

Date Of Visit: 11/17/2010

I love your pizza, but today I ordered a pizza at 10:40am I was texted at 11:11 am that it was out on delivery. I did not receive the pizza until 11:57am, and she didn't even have any change. This is my first bad experience that I've had.

Date Of Visit: 10/15/2009

Our food was prompt and better than we could have hoped for. The manager was very generous and cared about the service that was provided. We will continue to order this delicious food for our office.

Date Of Visit: 8/25/2010

We have been ordering Sarpino's on a regular basis for our office gatherings for about six months now. We always order from the DT location, and are pleasantly surprised by high quality of food, timely deliveries and great people we deal with at Sarpinos. We would definitely recommend your store. Good job, keep it up!

Date Of Visit: 8/13/2010

I ordered a margarita pizza online and it arrived with NO tomatoes and very little pepperoni. When I called the store to let them know about the problem, the person who answered the phone was courteous but the second person who I spoke to, who I assumed was the manager, did not apologize for not getting my order correct and making my family wait an additional 40 plus minutes for our dinner. This individual also only offered me a replacement pizza OR store credit when I felt that I should have been offered both for my trouble. And this offer was made in a tone that made it seem as if I was the problem when it was the store that got the order wrong!

Date Of Visit: 4/27/2010

I have ordered from Sarpinos many many times, this was the best experince i have ever had odering a pizza. I called to order a Taco pizza. The guys name i believe was Brandon, he was very friendly and helped me choose what was the best pizza to get. The pizza was Amazing and the service was amazing. Probaly the best pizza i have ever eatin.

Date Of Visit: 4/22/2010

first time odering... pizza delivered within 45mins hot..best pizza i have had in a long time...dominos and pizza hut have gone to quick un-cooked products with no taste.. sarpino's is cooked, tastes great and is a better value.. will order again for home and office.

Date Of Visit: 4/21/2010

Great Pizza, and love the crust

Date Of Visit: 4/1/2010

I just wanted to say that I was somewhat surprised when I got my first order tonight. (I'm rarely surprised, in a good way, by pizza delivery; I'm usually underwhelmed when it comes to most.) The pizza was fantastic. It really was excellent. It's somewhat akin to Godfather's, but only better. I thought your cheese, in particular, was excellent. It had a great flavor and texture; it was even crispy, which is highly desirable and indicative of good quality. I, also, thought the marinara dipping sauce was quite good; it had a distinctive zesty flavor, which I wouldn't have expected. Thanks Sarpino's!

Date Of Visit: 3/25/2010

I ordered from your downtown Minneapolis location and I was extremely satisfied. I ordered online and it was a very seamless, quick, and easy process. I received a text message immediately upon placing my online order, which was nice. I also received a text message notifying that my order was out for delivery. I was pleasantly surprised at how good your pizza is! I have not had delivery this good EVER! The toppings were ample and it was cooked to perfection! The delivery guy was great, he was professional and courteous. I will definitely order from you again, it was great! Thanks for moving into the neighborhood!

Date Of Visit: 3/22/2010

My new favorite pizza place. Got an advertisement on my door and have been hooked ever since. Nice hearty toppings and great taste. The best part is the selection.

Date Of Visit: 2/24/2010

this was the best pizza we have shared in a long time. every month our maintence shop tries pizzas orgs. holy cow we had the italian and the taco pizzas... super!!! super!!! thanks... you have a customer for life!!! my problem is there are no franchises near me.. keep up the great work!!! thank-you john

Date Of Visit: 2/11/2010

Out of this world, first time I order from your store and the food and delivery was just excellent.

Date Of Visit: 2/5/2010

outstanding. i haven't had a pizza that good ever. and delivery was fast. thank you

Date Of Visit: 1/2/2010

Everyone agreed that this was the best delivery pizza we'd ever had.

Date Of Visit: 1/19/2010

The Buffalo Chicken Ranch calzone has been haunting me for 2 days now. I'm going back tomorrow to order another (2 actually--this calzone is haunting my friend as well!) The Meatball calzone was excellent, too.

Date Of Visit: 1/15/2010

Once my delievery was conifrmed it took over an hour to get here. By then my food was cold, and did not reheat terribly well. It took the dirver 45 min to call me and say he was lost. He did not even apologize. I will not order from again!

Date Of Visit: 1/6/2010

I love the pizza here and I'm glad we got your flyer. The pizza was hot, yummy, and delivered on time.

Date Of Visit: 12/31/2009

My kids and me had Sarpinos several times now, and I think it`s the best product in town. As for the customer service and timely delivery, I think we should just give it some time. The store has been open for less than two months and still in the works...Great pizza!!!

Date Of Visit: 1/1/2010

I ordered pizzas for pickup and was told 25 minutes. When I went to get them, they had no record of my order and asked for 12 minutes to make them. They offered to bring them up to my condo. After another 30 minutes, they finally arrived. When I asked the delivery person what happened, she shrugged her shoulders and walked away. I won't be ordering again.

Date Of Visit: 12/30/2009

Our office celebrates birthdays with a company paid luncheon. We had 2 birthdays this week, including mine. Being the office mgr. I usually go out and get lunch and bring it back. Today I thought we would try something different and have it delivered. We all totally enjoyed Sarpino's Pizza, the flavor and quality was excellent. Jeff, who took the order was awesome and your driver was professional and friendly. We will choose Sarpino's again. Thank You, Patti

Date Of Visit: 12/22/2009

I ordered on-line because the flyer left at my door had coupons That said "for additional 10% off order on-line" but i got an error at the end and had to call into store. the store had no record of order and so we placed a new order with the employee. After i repeated my order , address, and zip code several times they told me 45 minutes., we felt the need to call back to check order because they sounded so confused. niether the on-line nor the employee would take the coupon and give 10%......so change your flyer! because "additional" is more than 1!
Now over 1 hour and 10 minutes later my order is still not here and i will more than likely not order again, Sad the new location by my office in edina is great and the flyer left at my house made me think we would get same service, instead i ended up with a late dinner.......if it shows up at all.

Date Of Visit: 12/19/2009

Great tasting pizza. Have ordered several times and have been very happy with the food and delivery times.

Date Of Visit: 12/6/2009

couldn't get past your security in your site to access it.

Date Of Visit: 12/5/2009

Easy to use on-line ordering!

Date Of Visit: 11/30/2009

more cheese, please

Date Of Visit: 11/28/2009

KEEP UP THE GREAT PIZZA!!
2nd time I ordered, 1st was a basic 1 topping, this one was a 2 speciality sampler.

WOW!! I'M NOT ORDERING FROM ANTBODYELSE!

Date Of Visit: 11/25/2009

Jivko Sabev is a fantastic restaurant owner. If one ever has a problem, he does more than enough to make it right. I look forward returning many times and enjoying his food.

Date Of Visit: 11/13/2009

Excellent pizza! We will definetly order again! Thank you!!!!

Date Of Visit: 9/11/2009

Delicious, I had a pizza a luncheon and I loved it. We had a Jalapeno and Spinich pizzas, they were delicious.