Pizza Delivery by Sarpinos
1565 Cliff Road
Eagan, MN 55122
Phone: 651-452-0005
Fax: 651-452-0044
Hours of Operation
| Monday: | 10 am - 1 am |
| Tuesday: | 10 am - 1 am |
| Wednesday: | 10 am - 1 am |
| Thursday: | 10 am - 1 am |
| Friday: | 10 am - 3 am |
| Saturday: | 10 am - 3 am |
| Sunday: | 10 am - 1 am |
Owner
6514520005@gosarpinos.com
Service Area
Pizza Delivery to: Eagan, Burnsville, Apple Valley, Rosemount, Bloomington, Mall of America, MSP, Minneapolis - St. Paul International Airport
Pizza Delivery to Zip Codes: 55420, 55425, 55121, 55122, 55123, 55124, 55337, 55068
Pizza Delivery to Universities and Hospitals: Rasmussen College, Argosy University, Brown College, National American University, Dakota County Technical College, Fairview Ridges Hospital
Reviews
Date Of Visit: 2/3/2012
I ordered (and paid for) a large Santorini as part of my order and was given a small Primo Capicola instead (so I ended up with 2 of the same pizzas). Also, they seem to pay no attention to the sauces I selected b/c they were all marinara and they missed on 2 out of 3.
Date Of Visit: 2/2/2012
Hands-down best in our neighborhood. Never disappointed in their service, food, or delivery.
Date Of Visit: 1/21/2012
You are our new hometown favorite for pizza.
Date Of Visit: 1/15/2012
The webpage for the Eagan location clearly indicates that it delivers to the Mall of America and to MSP Airport. However, when I attemped to place an order online and ended up having to call in I was told they don't actually deliver that far. This was the first time I was going to order from Sarpino's after a recommendation from a friend, but it will most likely be the last. Which is rather disappointing since it's hard to find decent places to eat working 3rd shift and the menu looked promising.
Date Of Visit: 12/16/2011
The best service and pizza, hands down. Its become an every weekend treat for my family. Wish the spinach special was available to order online though!
Date Of Visit: 12/16/2011
about time to find a great pizza place,thank goodness a co worker said you are the best in mn and hands dwn i agree,keep up the good work
Date Of Visit: 11/2/2011
I have enjoyed Sarpino's pizzas every time I've had them. They do a nice job, and it's important to remember that people are 10x more likely to comment about a negative experience versus a positive one. I love Sarpino's!!
Date Of Visit: 11/22/2011
We ordered for the first time tonight, using on line. Delivery was VERY quick but the pizza was not cooked all the way. The bottom of the crust was done on both pizzas, but the top, by the sauce, was doughy. Very gross. I won't be ordering again.
Date Of Visit: 11/14/2011
This was our frist order and we just want you to know it was GREAT!! THANKS
Date Of Visit: 11/4/2011
Let me first make it perfectly clear that I in no way represent the company I work for. This note is purely out of my own frustration!
I have worked part-time at a local hotel for almost five years. My primary position is as a Guest Services Manager on Duty .. primarily over the weekend shifts.
Last Friday evening at approximately 7pm I was at your location to pick up an order that I had placed.
I intended to use two of the $5 tokens that your drivers give to the hotel front desk personnel.
Upon presenting these, the young lady working the counter said she didn’t think I could use them there. When I stated that I had in the past without difficulty, she went to check with another lady – I assumed to be a manger.
That is where the real trouble began. This lady was VERY RUDE and treated me as if I was stupid and basically a thief. She questioned how I had gotten the tokens .. what hotel I worked at .. the address of the hotel .. she even asked if I had “hotel identification”. By the way, what is “hotel identification”?
I tried to answer her questions as they came and struggled to control my temper because she was calling me a LIAR!
I gave her the hotel name and address AT LEAST THREE TIMES! She looked at your hotel list and said it didn’t exist, and that there were no hotels on that street.
By this time I was very upset and totally offended. I took her list and quickly pointed to the second or third one and said there it is.
She then RUDELY stated – “well we never go there ..”. My response to her then, and to you now, is that as far as I am concerned you will never go there again! Over this weekend I had MANY guests approach me about dining suggestions. In the past, I always recommend Sarpino’s and highly recommend your calozones! That won’t happen again!
My guests .. and I ..deserve better treatment than that. With all the other options available I can assure you that as far as I am concerned, that list of options just got shortly by one!
Date Of Visit: 10/6/2011
Ordered thin crust pizza. The pizza dough was very thick (at least 1/2 inch.) To top it off the dough was undercooked. Still almost raw. We ate the pizza but it was mostly the toppings which were very good.
Date Of Visit: 9/28/2011
The driver in the Neon needs to learn to drive. The next time he tries to ride my bumper, I'll make it worth his time. Pretty stupid to drive like a jerk with a sign on top of your car. I'd like to try your pizza but refuse to patronize places that have employees like that
Date Of Visit: 9/10/2011
We paid 35.00 for two 3 topping pizzas, wings and breadsticks. The breadsticks were so overbaked we couldn't eat them. We didn't get any dipping sauce. They made one of our pizzas wrong. It was lukewarm and doughy. I called to try to figure out what to do with the pizza but they didn't have much to say so I hung up and I'm never ordering again. Even the chicken wings were so-so at best. I'm not even sure what to do with the leftovers it was so bad.
Date Of Visit: 9/1/2011
Our family ordered pizza on September 1st and never received our food after waiting almost two hours. I placed the order at 7:15 and the lady told us the wait would be about an hour long, which was fine. But an hour had passed and our food did not arrive yet so I called again to see where the pizza was. The lady I was talking too had no idea what she was talking about and give me a time of 10minutes just to get me off the phone. So I waited another 40 minutes for my pizza to come but nothing came. So once again I called and I was placed on hold for 20 minutes and hang up and tried again when I called back again I told the lady I did not want to be on hold for another 20 minutes so she needs to get back to me. So I waited 10 more minutes and a different lady came on the phone and asked what we needed help with. So I told my story AGAIN!!! Then she put me on hold again then another lady came on the phone asking me the same question! I was so frustrated and these ladies seemed like they didn’t give a shit about the customers, they were just RUDE! So I told the lady to cancel my order all together because it seemed like the pizza wasn’t even made yet. So she simply said ok and did not apologize for the Inconvenience she had caused our family. She did not care. Overall this is the worst experience I have ever had! I WILL NEVER come back to order pizza from you guys. My family and I always ordered pizza from you guys but never again! I do not expect anything back from you guys; I just wanted you to know that this was the worst service I have ever had and never received the food I ordered.
Date Of Visit: 8/15/2011
Excellent food, fast delivery. Very pleased overall!
Date Of Visit: 7/30/2011
I work third shift with a bunch of other hungry people. However, working overnights limits our food options. So thank goodness we found Sarpinos! We order on a regular basis and we are always thrilled with the food AND the staff! GREAT food and good people. Love Sarpinos!
Karla
Date Of Visit: 7/2/2011
I just moved to Burnsville and I ordered Sarpino's Pizza. It is the BEST pizza ever. Sarpino's is so quick and delecious, I will never eat from another pizza place again other then Sarpino's!
Date Of Visit: 6/24/2011
I used to love Sarpinos pizza. So much so, that it used to be my favorite pizza. However, after bad customer service, I will never go there again.
Here's the Story
One day, my mom and I decided we didn't feel like cooking dinner and decided to order some pizza. Being that Sarpinos was our favorite "pizzeria", we decided to stick with an oldie but "goodie". I placed my order. I gave the correct name, address, apartment number, and telephone number. I know the guy had the correct number because I made him repeat the information to me. We sat and waited. A half hour passed by, than 45 minutes, than 1 hour slowly drifted away. We didn't expect pizza in 1/2 hour, but after 1 hour of waiting, it would have been nice if they called. I called Domino's and they said the pizza guy just left the restaurant with a free order of garlic sticks. So, we waited again. When two hours passed, I called and canceled our pizza.
Another day, we decided to order pizza again and give them another chance. But, the same thing happened as before.
Recommended: NO NO NO
Date Of Visit: 6/25/2011
im very unhappy with my service. i ordered online and it went through online and sent a message to my phone then i called in a hour later and they said that the order didnt go through
Date Of Visit: 5/26/2011
Just tried Sarpino's for the first time last night and wow, the cheesy bread is awesome! I'm going back tonight for more! The staff at the Eagan, MN location is helpful and friendly.
Date Of Visit: 5/16/2011
My order was small but it took over an hour to arrive. When it arrived, I was famished, and the chicken parmesan I ordered did not look like a chicken parmesan I've ever seen. It was some frozen cut up chicken strips being thrown on top of spaghetti covered with melted mozza that was as hard as a brick. The cheese I thought should go on the chicken since it is called chicken parmesan. There's no sauce either, it was eating spaghetti with cheese with some traces of marinara on the bottom. The price was $13 for this small portion dish, and $13 is a proper price for a real chicken parmesan. I can get the same dish at a sit down italian place and get a real chicken breast cutlet. It was disappointing and not sure how you could call it a top seller, as anyone who ever ate chicken parmesan can say that it is not how chicken parmesan is made.
Date Of Visit: 4/6/2011
My 4-year old son absolutely loves your meatball calzones!!! Food is great. Very nice customer service.
Date Of Visit: 3/27/2011
Very hard to register when the site has Eagan spelled Egan... can't find us anywhere. That needs to be changed if you want lots of business in Eagan without looking around for how to find what's correct when registering.
Date Of Visit: 3/11/2011
Very friendly employees, even when it gets crazy busy there during dinner time. We always use buy one, get one coupon, so we pick up our pizzas. We have never been disappointed with the pizzas or service! Good luck!
Date Of Visit: 3/10/2011
I am shocked that you ask for e-mail address and phone number when we post a review but you do not take the time to contact a unhappy customer. I posted on Thursday and have not had any respond. Message I get from that is Sarpino's does not care about customer service.
Date Of Visit: 3/10/2011
We tried your pizza for the first & last time tonight. When I placed the order was told it would take 15 minutes for pickup 45 if delivered so we picked up. Got there 20 minutes after placing the order and it wasn't ready took another 10 minutes. While waiting I observed the employees , taking orders via phone, handling the cash register and cash and then going back and adding ingredients to pizzas with out washing their hands or putting on gloves, very unsanitary. We had ordered 2 10" pizzas one shrimp and 1 taco. Got home and we did not get the Taco pizza but one that had peppers and sausage on it, that we did not like. The shrimp pizza was under cooked so the crust was still very doughy, needless to say we were very disappointed!
Date Of Visit: 2/28/2011
Will never order from you again. When I placed the order this evening, the cashier who took my order for delivery said 30-35 minutes. The food was brought 1 hour and 5 minutes later. Nice service.
Date Of Visit: 2/15/2011
Great service, delicious food and affordable prices. I ordered their specialty pizza, the Mediterranean Classic and the Tropical Hawaiian. It was to die for. They use all fresh products/made from a scratch right there in front of you. Try it, you will keep coming back for more.
Date Of Visit: 2/9/2011
The pizza was absolutely delicious. The order was done quick. I ordered the Alfredo Chicken and the Pizza Santorini, it was made as if by a professional chef. I always recommend this place to my friends and family now. Try it! It redefines the experience of eating pizza!
Date Of Visit: 1/28/2011
Great pizza, great coupons, great prices and fast delivery. Told everyone at work to try you guys!
Date Of Visit: 1/23/2011
Best Pizza in Town! We ordered for football game and picked it up. Buy one-get one. Amazing deal and great pizza! Good customer service also :)
Date Of Visit: 1/21/2011
Best Pizza in Town!!!!
Date Of Visit: 1/21/2011
A close friend of mine works at another local pizza place. She overheard her manager bragging about posting bogus negative reviews on Sarpinos website! Why? Because, Sarpinos food is so good that they are taking business away from other places. I, my family and friends eat Sarpinos every week. We have never had a problem of any kind. It just makes me mad to see someone telling LIES and intentionally trying to bring down a business that is doing so well simply because their service is superior. Let the truth be known.
Date Of Visit: 1/14/2011
I can't believe that Sarpino's make their own dough and pizza sauce! No wonder it tastes delicious! We enjoy your pizzas and calzones a lot! Keep up good work and good luck!
Date Of Visit: 1/14/2011
Family Meal Deal is awesome! We love your pizzas!
Date Of Visit: 1/14/2011
Ordered sandwiches and salad, very fresh and I absolutely loved their new ciabatta bread. Good food, recommend it.
Date Of Visit: 1/14/2011
Very good sandwich and pizza. I have ordered about four times and have never been disappointed!
Date Of Visit: 1/7/2011
I ordered carry out at the Eagan location- was put on hold for several minutes - when I mentioned that to the order taker they got snippy. MORE IMPORTANTLY, I failed to check the pizza before I left the store (silly me assuming they would not put out a bad pizza) I got home and the pizza was burnt to a crisp - dark brown/black cheese and crust.The point is, where is their quality control, do they not have eyes and see that the pizza is below standards? They don't mind charging top dollar for it. Never again !
Date Of Visit: 12/30/2010
Didn't know the place existed until the flyer came out, so tried it today. This is GREAT pizza!! Much better than PJ's! And super-quick delivery! LOVED the choice of pizza sauces. Online ordering is the most convenient I've come across for pizza. No checks accepted -- even local -- but made an exception for my 1st-time order. I definitely will order again!!
Date Of Visit: 12/18/2010
We ordered few variations of vegetarian pizzas and two chicken pizzas last night. They were absolutely delicious! I am never going back to any other chains except Sarpino's! Best pizza in town! Customer service is also great! Recommend it to everybody!
Date Of Visit: 11/8/2010
We ordered the Taco pizza as well as a sausage pizza. They were both the best pizza I have had in a very long time. Thank you Sarpino's!!
Date Of Visit: 11/7/2010
We ordered sandwiches for our little gathering, and we were really happy with the service and product. They were warm and fresh and tasted absolutely delicious. My husband ordered Gyro sandwich-good meat, I ordered chicken club with Chipotle Ranch, some of our friends ordered salads and more gyro sandwiches. Good stuff! Recommend it!
Date Of Visit: 11/7/2010
I ordered the Sarpinos' Chicken Club. It was the most delicious sandwich I have ever tasted. It had properly done chicken with fresh vegetables on toasted bread. One bite and it makes you want to order more. I will definitely be coming back for more. It was unlike any other pizza place I have ever been to.
Date Of Visit: 11/5/2010
I am staying in a local hotel. My order arrived cold and without dipping sauces. that was very disappointing!
Date Of Visit: 10/31/2010
The food was terrible! Not only were both of our sandwiches smashed down...it was almost all bread and the meat that was on the sandwiches were horrible. I created my own sandwich with chicken and bacon, the chicken was completely dried up and the bacon was burnt to a crisp. My husbands italian sausage sandwich was a flattened and burnt piece of meat. He ordered extra cheese on the sandwich and it seemed as if they did just the opposite and gave it light cheese. The double cheesey bread that we ordered was also burnt and cold by the time it got delivered. We took a total of about 4 bites and threw the rest away.....what a waste of $25!! We will never order from here again and I would never recommend it to my friends. So much for a gourmet experience...you have a long way to go!!
Date Of Visit: 10/16/2010
Just fantastic pizza. Used to have to make the trip to Eden Prairie location, so I'm thrilled to finally have one right here in Eagan. For Years I would pretty much only eat Papa Johns pizza, but you guys have knocked them off the pedestal after my first bite! Great selection, & great prices & deals all the time. Gonna order another one right now! Yummy, I can't wait!!!
Date Of Visit: 10/13/2010
We ordered two calzones - buffalo chicken and Italian. They were the most delicious calzones I've had. The delivery was free and only took 30 minutes. I'm very satisfied and will order from there again.
Date Of Visit: 10/11/2010
I picked up two dessert pizzas for potluck at my work. Everybody absolutely loved them, we had cherry and apple pizzas. Who would think that there could be such thing as dessert pizza?! They tasted really good, and everybody enjoyed them. The personwho took my order over the phone was very polite. Thank you for pleasant experience!
Date Of Visit: 9/28/2010
What a wonderful customer service we receive at this pizzeria. We have been coming back to this place since they opened three weeks ago, we absolutely love it!!! Very friendly staff! Nice location and, of course, great food!!! We recommend their salads and pizzas, especially Chicken Alfredo and Super Taco Pizza. Thank you! We will be back.
Date Of Visit: 9/18/2010
We're a first time caller. Called for delivery and it only took 18 minutes. Best pizza we ever ate. We'll be back soon.
Date Of Visit: 9/17/2010
Sarpinos has topped them all. I work in an area that the Eagan store does not deliver to, but they have they have an employee that was willing to drive just a bit out of his way to deliver my order. The food was awesome and thank god a pizza place finally has desert pizza. Thank you again and I will send others your way.
Date Of Visit: 9/11/2010
We have tried 4 different pizzas so far and they all have been delicious!! Everyone has been super friendly and the buy 1 get 1 free carryout is a really good deal. Can't wait to try some other ones and maybe the pastas. This place is a must try for sure.
Date Of Visit: 9/8/2010
Where can you go wrong with friendly employees and a delicious pizza for a reasonable price?
Date Of Visit: 9/5/2010
They are finally open!!! Great service and great pizza!!! Finally something so good in the neigborhood. They have opening special!
Sarpino's customer review policy
We receive positive and - unbelievable, but true – negative – feedback from our customers. We publish, with customer permission, all feedback and reviews on our web site. If the negative feedback is resolved to customer satisfaction, we take it off our web site, but we still let you know that we had it – we publish the total number of all reviews.
Reviews Summary:
- Positive reviews: 39
- Negative resolved reviews: 20
- Negative unresolved reviews: 20
- Total customer reviews: 79