We ordered our pizza and we are not from the area (staying in a hotel) We gave them our address and they told us our wait would be an hour and a half, which we kind of planned on...an hour and 40 minutes passed so I called them (even though they have my number)... Anyway, I called them and asked them if the pizza was on the way. They asked me what my address was again. I told them, then they said we were out of their delivery zone. Long story short, thats something you are suposed to say before you take an order, not after. The manager blamed it on a new employee and said, "sorry, theres nothing I can do for you." Absolutely poor managed franchise with zero accountability. Now its 8:00pm and we have to find somewhere else to eat. young kids are now crabby and hungry. great start to our one vacation of the year...And of course we are out of towners that are "one time customers," I felt totally disrepcted by the operation and will no longer be ordering from Saprinos. Very poor.

Took an 1 1/2 to get our pizza, was not entirely hot, and the driver went to the wrong door and called the wrong number when he got here. I provided this information on my delivery slip.

Not only is their pizza delicious, they are *so nice* on the phone, and in person. That's a big deal these days; I've become so accustomed to mumbling, monotone teenagers going through the motions of customer service. I'm continually impressed with how courteous the folks at Sarpino's are. Great pizza, great service. We'll always be back! Thanks!

telephone operator was super sweet very personable
p.s. Seth P rules he should get some sort of promotion/raise because hes the best

Please publish nutrition information for your menu.

My fiance and I ordered Sarpino's after first reading their entire menu and deciding we were too lazy to cook. We were pleased at the vast selection of not only pizza, but sandwiches, pasta, salads, etc, such a wonderfully large variety. We finally decided on the Pesto Lovers, and we dug in once it got here, man alive, AMAZING! Being born and raised in the mid-west, I often find it difficult to locate some amazing pizza. My finace, Joshua, was 29 year resident of Western New York, up until February when we moved to Eden Prairie, having lived in the Buffalo, NY area with him for a year, we both agreed that we had NEVER had such wonderful pizza in such a long time! We loved the pricing, which is fairly normal for today's standards, and we REALLY enjoyed the online ordering process. It took a little extra time to order since I first decided to register with the site, but once I got into the order process I found it quick, easy, and we were pleased that we were given the option to pay with cash at delivery, since some many other places as you to pay ahead of time online. We will certainly be ordering from Sarpino's again. To top everything off the gentleman who delivered our pizza was quick in getting here, less than 30 minute wait, and was polite and pleasant when he rang out doorbell. Exceptional website, exceptional service, and pizza we will begging our friends to try for a long time to come! Thank you so much, Sarpino's, we will be seeing you again soon.

Katie Mott & Joshua Calkins-Treworgy -- Eden Prairie, MN

This sarpinos is the .... everyone else sucks there buffalo sause is where its at don't go anywhere else buffalo chicken ranch all the way

Really Fast Delivery, and Paul (E.P. MN) was very courteous and polite. Like others have written, Sarpinos may have bumped Pizza Hut & Dominos off the map!

This was our second order from Sarpino's - both times, everything we ordered was wonderful. Great pizza, calzones and and wings, which is a rare combo for delivery! We were particularly happy with the fresh and delicious salads; and the jalapeno ranch dressing might be my all-time favorite. Thank you!

I'm not sure which location it came from as we order from our hourl room. We were staying at the holiday inn express on 11th downtown But the food was super hot and tasted amazing. We ordered the calzones and we all loved them. Thank you

LOVE YOUR PIZZA!

It is delicous and always very warm borderline hot when I get my food. It's fantastic.

I always get fantastic service from Sarpino's and the pizza is amazing! Definitely kicks Dominos or Pizza Hut's .... any day. Thanks so much!

This is a follow up to negative feedback I left earlier in the week, so it is only fair to post positive feedback for this store once they resolved it. The owner contacted me and was very professional. I appreciated that he cared enough to reach out. First Class approach, I will order again for that reason and the food is great.

Always great service and great food! Have not let me down yet!

Have been ordering for quite a while from the E.P. Sarpino's and have always been satisfied. I placed an order online that contained an error on my part (no cheese) and they called me to confirm that it was correct. We got it fixed and I was very happy not to have a non-cheesy pizza (kinda defeating the purpose)!

My co-worker and I have started ordering from the Eden Prairie Sarpino's about once a month now and I am a delighted customer! The service is like none other and the food is amazing!! I am so thrilled that I have the option to order from work. I only wish I had a Sarpino's where I live. Outstanding pizzia and the service is amazing!!! Thank you Sarpino's :)

I ordered pizza out of elk river. Pizza was delicious and so was the delivery girl with the blue hair. would you please give her my number (2183580209) she will remember me

I would like to say that your delivery driver something that started with an M. Mitch? was wonderful! carried my pizzas in set them on the table and was very courteous! Nice Job Sarpinos!

any chance you may be getting gluten free pizzas?

This place ROCKS!, I had a small problem with dipping sauce beig the wrong kind but Shawn took care of me and even offered a 10% dicscount, which I didn't expext. Pizza is high quality, always delivered early, hott and fresh. LOVE IT!! TOP NOTCH

I really enjoyed eating Sarpino's pizza! I loved how the pizza crust was thick and the ingredients were fresh and tasty. Great job!

Dylan was a very friendly delivery driver! Thanks!

I love Sarpino's but this location is lacking. I've ordered extra dipping sauce in the past which I'm always charged for but I never get the one free sauce. Today I placed an order online to be picked up at 4:30pm. At 4:10pm I received an email telling me my order was ready. Considering I didn't get off work until 4pm and it takes at least 20 minutes to get there I was not happy. If I wanted my pizza sitting on a shelf getting cold for 20 minutes I would have requested it be ready at 4:10. I also requested it be cut into squares which it was not. The pizza is always good and Sarpino's is by far my favorite but I will be looking for I'll be looking for a different location to order from.

AWESOME. love all the specialty pizzas. Best in the Twin Cities. The people at the store and delivery guys/gals have been very courteous and on time with a HOT pizza.

pizza was excellent! As an Italian who grew up on the East Coast i'm impressed! Service is excellent too :)

There customer service was excellent! Friendly, didn't fee rushed, no delivery charge make you just want to overtip the delivery guy ;) WAY better service and price than PIzza Hut any day of the week!

Derik - made my pizza and took my order. It is the best pizza i have ever had!!!! It was hot, the crust was perfect, and it was just delicious! Matt was my delivery person, and my front light was out,but he called me to ensure he was at the right place. They wer both wonderful, and the food was even better. Sarpino's is our new pizza place. We won't worder from anywhere else!

Outstanding Pizza!! Hot and even better cold the next morning. Will for sure order again.

We are repeat customers for a number of reasons.
1. Darryl is FANTASTIC! We ask for him every time we order delivery because he is so accomadating & gets our orders right, even when substitutions are involved. The reason we stopped ordering from Davanni's was because they refused to substitute banana peppers for green peppers. We appreciate your flexibility and customer service. Give Derek a raise! He couldn't represent your franchise better if he owned it himself. That's rare to find today.
2. The pizza & calzone are superb! You don't skimp on the ingredients, as many other places do, and the seasonings are delicious. The hand-tossed crust is the best we've had anywhere. And the Bavarian Apple Pie Pizza is yummy, too.
3. Your delivery people are very pleasant. The food came hot, which isn't true with many other places that deliver. It's nice that there isn't a delivery charge.
We're looking forward to trying the Cajun wings and pasta dishes someday, but the pizza & calzone are so addictive that we always order the same thing!
We've recommended you to others, too. We're so glad that we found out about you from a mailer we received because we had never heard of you before that. Wish we'd made the discovery years ago.
There's nothing we would change about your place. Keep doing what you're doing & don't ever lose Derek!
You can publish this feedback as long as you don't include our phone number & e-mail.
-Wendy & Lori

I work at a nearby hotel, and we always recommend Sarpino's to our guests. Best pizza in Eden Prairie!

This was our company's first time to order Sarpino's. I ordered 7 large. Everyone really liked the pizza - there was nothing leftover. The only complaint is that the pieces are too big - they should be cut 12 to a pizza, instead of 8.

Hey!
Today will be my 34th day in a row that I've had a pepporoni pizza at Sarpino's... I'm a fan of pizza but Sarpino's has the best EVER!! Not only is the pizza amazing - the customer service is awesome!! Sean the manager is always incredibly friendly and welcomes me when I come in! Barb at the front register is always so nice and is smiling everytime I see her! Give everyone at this store a raise! They deserve it for all the hardwork they put in keeping the food delicious and their customer's coming back!
Thanks
Mike

We decided to try Sarpinos on a whim about three months ago and immediately decided that we have no reason to ever order from another pizza place! Amazing selection of food, everything has been incredibly tasty and the service has been quick and friendly. Thanks Sarpinos!

GREAT PIZZA!! WE WILL DEFINATELY START ORDERING OUR COMPANY PIZZA PARTIES HERE! GREAT CRUST AND GOURMET TOPPINGS! YOU HAVE TO TRY IT!

I would like to thank the EP store for their AWESOME! pizza and service. We have found that you guys are our new favorite pizza place. We used to order from Davannis, thou their pizzas are good too, their service and they way they been making their pizzas have been going down the tubes. So a big THANK YOU! to your store and staff!

best pizza. Usually order once a week. The sauce and cheese are awesome!

The pizza was good. We liked the variety of choices. Thought it was a little expensive compared to what we usually order.

Hello, I wanted to write and let you know about my Sarpinos experience. I have never heard of Sarpinos before, but the other day I came home to a flier stuck in my front door. Normally I throw those fliers away w/o looking at them, but "Free delivery" caught my eye. Then I looked through the menu and the coupons, and I saw the 10% off if you order online. So I thought I would try it. I just have to say that my "Sarpinos experience" far exceeded my expectations!! The online order process was SO easy, my pizzas were cooked and delivered in 20 minutes (unheard of with good pizza places!) the delivery guy was SUPER friendly (seriously, that is also very rare), and the pizza was fantastic!!! I am for sure a major Sarpinos fan now. I'll promote to everyone I know. GREAT JOB and thanks for dropping the flier off!!!

I've been raving to my coworkers about Sarpinos for over a year after my boyfriend introduced me to the Otsego location. I've tried repeatedly to get my everyone to try it and today they finally did. We all ordered it for lunch and everyone loved it. Even the person who doesn't really like pizza and can easily find fault in food had nothing but good things to say. Everyone agrees we will definitely be ordering lunch from Sarpinos again. The online ordering doesn't seem to work but someone emailed me back right away and is still trying to resolve the issue but it's not a big deal to me. The pizza is the best I've ever had so I don't care if I can order online. And this is the only decent place to order from that doesn't charge for delivery. Ingore the bad reviews. Give Sarpinos a try! I love this place so much I'd get a job there if I had enough self control to not eat my weight in pizza everyday.

Have ordered several times since we discovered your Restaurant and just love it!!!
Best Pizza in town!!!

We have ordered Sarpinos 3 times since we first tried it a week or so ago. The crust is perfect. I love the slight sweetness and flavor of the sauce. A real contender for the best pizza I have ever had in my life. I've recommended it already to many people. Much better pizza than other delivery options!

I have been pizza lover for many years. I have never tried anything like Sarpino's. The crust you can tell it was fresh, the sauce had just the right kick into it, the cheese, I can't say anything about it you have to try it, it was far superior from what I ever had before(and I thought I've had good pizza). The pizza I ordered was pepperoni and sausage. The sausage was the best in the world. Strongly recommend this establishment and I will be back again and again. Keep up the good work. We needed something good in our area!!!

The best pizza I have had in many many years.

AWESOME!