Pizza Delivery by Sarpinos
1803 Geneva Avenue North
Oakdale, MN 55128
Phone: 651-501-2020
Fax: 651-501-7920
Hours of Operation
| Monday: | 10 am - Midnight |
| Tuesday: | 10 am - Midnight |
| Wednesday: | 10 am - Midnight |
| Thursday: | 10 am - Midnight |
| Friday: | 10 am - 2 am |
| Saturday: | 10 am - 2 am |
| Sunday: | 11 am - Midnight |
Owner
6515012020@sarpinos-usa.com
Service Area
Pizza Delivery to: Oakdale, Maplewood, St. Paul, North St. Paul, Woodbury, Lake Elmo
Pizza Delivery to Zip Codes: 55128, 55109, 55042, 55106, 55119, 55125
Reviews
Date Of Visit: 1/19/2012
I hadn't ordered from this location in 6 months because of all the mistakes, LATE and COLD orders, however thought I'd give another chance.
The first pizza I ordered on Tuesday was brilliant. Delicious.
I repeated my order the next night and it was WRONG! Unbelievable! The driver went across the street rather than to my house, then discovered his error when he saw me standing in the doorway.
The pizza was WRONG and COLD!!
I will NEVER order another pizza from ANY Sarpino as a result of their continued and endless ineptitudes.
Date Of Visit: 1/14/2012
AGAIN!!!!!!!!!!!!my order is wrong. I have not ordered in over 1 year hoping things would change. AGAIN, I am paying for things I do not receive. This is the biggest rip off I have ever seen. I will never ever order from this low life place again. I can't believe they cannot get 1 orderer straight. That is why I quit ordering. So when I talked to the person on the phone I thought I stood a chance, but I can see I was wrong. Do not order from Oakdale they will get it wrong every time guaranteed. that is the only guarantee that you will get from this place!
Date Of Visit: 12/25/2011
I ordered a large pizza along with a Caesar salad. The cheesy breadsticks with free with order. The pricing was great compared to competitors and the food was absolutely delicious. The customer service however was not up to par. My order took an hour to be delivered, and we live about 10 minutes away from the location in question. I repeatedly called to check on my order to make sure everything was going okay, and I was put on hold four times before anyone verified with me that "My order should be on its way". They hung up before I could verify the order number. They gave me the wrong dipping sides even though I paid out the extra to get my specific kind.
Date Of Visit: 12/9/2011
You gave me the incorrect order and frankly I am mad. Do not call me. This is not a threat but..I will contact the BBB
( better business bureau)
AND IF I DO THEY STATE YOU MUST CONTACT BACK IN 14 DAYS.IF YOU DON'T YOU WILL BE NOTIFIED. DON'T CALL ME.
Date Of Visit: 12/4/2011
Overall, we have been very happy with Sarpino's. Delivery is, for the most part, timely and the pizza is high quality.
Two nights ago, we ordered a Hawaiian pizza. The pizza was burnt and hard in places; the toppings were disproportionate; the pizza had to be re-cut, because slices were not breaking free; and we received the wrong sauce. We have a photograph of the pizza available on request.
This is one of the few problems we've had but thought to supply the feedback, because had this been our first order, we probably would not have ordered a second time.
Thank you for the otherwise satisfactory service.
Date Of Visit: 11/15/2011
Always excellent friendly staff on the phone like they actually care about your order. Always awesome pizza...every single time!! I give Sarpinos a 10!!
Date Of Visit: 10/26/2011
I ordered my usual 2 pizza's with extra sauce and when I opened the box of one of them and it was the driest flattest looking thin crust not supposed to be pizza I called and had it remade and picked it up and they put so much sauce on it, it was ridiculous and very sarcastic I was a regular once twice a month and have had a few experiences like this with them now it's to expensive to have bad service ill be trying Red Savoys right next to them next time
Date Of Visit: 10/23/2011
I am always extremely pleased with not only the food but the service as well with this location. However, tonight my friend and I ordered a calzone each and we requested a ranch sauce and a greek sauce with the ham and cheese and gyro calzone. We both ended up receiving marinara sauce. Which is fine, but the greek sauce is always so good with the gyro. It's important to remember the right sauce when you require a customer to choose the one they want. Again, overall great food and service. Thank you.
Date Of Visit: 10/18/2011
Sarpino's lasagna is definately the best lasagna I have ever had. I've ordered it several times and it is always amazing!
Date Of Visit: 10/4/2011
pizza was amazing- i live about 6 miles from your store- yea it took a little long but not many pizza places have that kind of exteneded delivery area- the driver was very polite and that means big tip- thank you for another wonderful experiance!
Date Of Visit: 9/13/2011
This is in regard to order number 336741, placed with the Oakdale, MN Sarpino's at 3:34PM in accordance with the confirmation email. As I have done numerous times I placed my order online and was expecting it in the normal delivery time of 45 minutes. After 45 minutes I phoned the Oakdale Sarpino's at 4:25PM after waiting 50 minutes for my order and was informed by Mark that my order was in route, after which I thanked him and ended the call. At 4:47PM after still not receiving my order I phoned Sarpino's once again, and was connected to a gentleman with an accent who informed me that my order was on its way without requiring any information what so ever regarding my order. I asked him if he needed any information regarding my order to ensure that it was in fact on it's way as I was informed that approximately 25 minutes ago when I had phoned. He then proceeded to place me on hold. A gentleman by the name of Peter then picked up the phone, he asked me the required information to find my order and placed me on "hold" while leaving the phone off the hook so I may listen to the conversations going on inside of the restaurant regarding my order. He then came back to the line and informed me that my order had been attempted to be delivered to a hotel that I used to manage (Best Western Regency Plaza formerly Wingate Inn). I explained to Peter that the address of the hotel was 970 Helena Ave N vs my address of 1713 Margaret St as is stated on my email confirmation. He then proceeded to carry on a conversation with a staff member regarding my order and informed me that he was not sure why my order was brought to the wrong place and returned to the restaurant. He offered to place a few complimentary pizzas on my account for future orders or he would remake this pizza so that it would be fresh rather than cold. I informed him that I still do have children here that need to eat before I attend a meeting at which point he informed me that he would remake the pizza and send it out on a "single run" in no longer than five minutes. My order arrived to my home at 5:15pm (25 minutes after ending my phone call). The driver with a strong accent came to the door and gave me a 2-liter bottle of Sprite and explained that it was for me and my troubles. I said thank you, signed my credit card receipt (paying my full bill) and brought the food into the children. I opened the pizza box and clearly saw that this was not a fresh pizza, the restaurant had in fact placed the pizza in the oven to re-heat it as I have done with leftovers from Sarpino's in the past. The sauce was cold to the touch, and I had to reheat it myself in my oven. My salad was warm, it was in the same box as the pizza, and was above room temperature, I had to put the salad in the fridge to eat it after my meeting. I have been a "regular" customer of Sarpino's for quite some time, working and living in the area and this is the first time that I have encountered a problem like this. So after re-heating the pizza that I waited almost two hours to receive, not being able to have my dinner prior to my meeting, has left a sour taste in my mouth. As a small business owner myself I felt as though you should be aware of this matter. Should you have any questions please feel free to contact me via my mobile at 651-285-0878 or via email at Dave.Kurz@yahoo.com. Thank you for your time, and I hope this issue will see a speedy resolution.
Date Of Visit: 9/5/2011
Called for pick-up an hour early, showed up to having my pizza half smushed and over baked to what I have requested. Not only that they only gave me half a peppercini. I asked for another pizza only to be turned down and asked to leave! IM FURIOUS at OAKDALE SARPINOS!!
Date Of Visit: 9/2/2011
Wasnt able to order online due to store closing in 10 mins BUT!!! called and they took my order anyway without any fuss! THANK YOU, You guys ROCK!
Date Of Visit: 8/13/2011
It would be really great if, for at least one order, you paid enough attention to include the correct sauce.
Date Of Visit: 8/10/2011
The gal who took my order was very nice. the guy who delivered it was very rude pretty much ripped the money from my hand never asked if i wanted change mumbled under his breath thank you and stormed off. I have ordered from this pizza place alot and have almost always been satisfied but that put a bad taste in my mouth from that guy and not sure what to think anymore.
Date Of Visit: 7/16/2011
IT WAS LIKE 2 HOURS LATE AN D THE WHOLE ORDER WAS MESSED UP
Date Of Visit: 7/27/2011
Great pizza and fast delivery, the guy who answered my call just before closing was happy to take my order. Will order again.!
Date Of Visit: 7/27/2011
After deciding never to order from Sarpino's again, I today received an email meant for another dissatisfied customer who had complained about HIS experience with Oakdale.
Not only does this support my numerous complaints over the past 2 years, but demonstrates the incompetence of the owner(s) to resolve issues such as mine or even manage that location.
Date Of Visit: 7/5/2011
I was accidentally forwarded this email after never having had MY issue resolved by this location:
Dear Doug,
My name is Teddy Sendolo and i am the owner of the Oak dale Sarpino's location.
I sincerely apologies about our poor service yesterday the 26th of July. I would like to offer you a credit on anything you order at our expense. please make sure you call from this # 651-730-9607. We value and appreciate your business and would like to continuously serve the best gourmet experience possible. I promise that service of this kind will not be repeated anymore.
Best Regards
Teddy Sendolo
651-501-2020
On Tue, Jul 26, 2011 at 9:11 PM, <us@gosarpinos.com> wrote:
Positive: No
Restaurant: Oakdale Sarpinos
Date of Visit: 7/26/2011
Email: skunkchaser@live.com
Phone: 651-730-9607
Comments: I have been ordering your pizza for several years now and have not had a bad experience until today. My family ordered your lasanga.We waited the 45min for it to arrive.The center of it was cold.I didnt hesitate to call and ask if I needed to bake it myself.The man who helped me stated "no", and asked if we would like another lasanga sent to our home.I hesitated because we were hungry.I stated that would be fine.I was told it would be 25-30min before the next one arrived. 50 min went by and still nothing.The driver called and stated that our home was not in the map and that he was on a different road.My house is actually 6 blocks from your location and not one driver in the past has ever gotten "lost".I am very disappointed with this service. The second batch of lasagna sent to us was done, and over cooked. I might consider doing business elsewhere.
Read review: http://www.gosarpinos.com/pizza-delivery/oakdale/
Not only does this support my complaints, but is a clear indicator of the incompetence of the owner to resolve or even manage this store.
Date Of Visit: 7/26/2011
I have been ordering your pizza for several years now and have not had a bad experience until today. My family ordered your lasanga.We waited the 45min for it to arrive.The center of it was cold.I didnt hesitate to call and ask if I needed to bake it myself.The man who helped me stated "no", and asked if we would like another lasanga sent to our home.I hesitated because we were hungry.I stated that would be fine.I was told it would be 25-30min before the next one arrived. 50 min went by and still nothing.The driver called and stated that our home was not in the map and that he was on a different road.My house is actually 6 blocks from your location and not one driver in the past has ever gotten "lost".I am very disappointed with this service. The second batch of lasagna sent to us was done, and over cooked. I might consider doing business elsewhere.
Date Of Visit: 7/1/2011
I used to order pizza from this location twice or three times a week until they began getting the orders wrong. Now I order only occasionally and now I recall why.
My pizza was out for delivery for nearly an hour and I had phoned the store at 40 minutes to enquire about my pizza. It normally takes 15 minutes to reach my house from that location.
They were apologetic and said they would "make it right," however when the pizza arrived, it was ICE COLD and rubbery. I could have cooked a gourmet dinner and already eaten in the time it took for me to be robbed by this location again.
I will NEVER order from Sarpino's again because I've had the final POOREST experience I can take from you.
Date Of Visit: 5/20/2011
Excellent pizza, very fresh! Thank you
Date Of Visit: 4/20/2011
I really enjoy Sarpino's Pizza! Today on the other hand was a completley different story. Unfortunatley our pizza was cold and our wings were...AWFUL! They were barley cooked and had NO SAUCE on them, unless you consider the little in the bottom of the pan. I will order again because I am hoping that this was just a fluke mistake and that next time will be better!
Date Of Visit: 4/4/2011
They are great!!!!!!!!!!!!!!!!!
Date Of Visit: 2/26/2011
am a first time costumer service was good the one who took my order was really patient and friendly. She helped me with my order and was really nice even after i messed up on my order. will buy from again
Date Of Visit: 2/18/2011
Just wanted to thank the person who opened this morning. Even though it was about 20 minutes before 10 - they still took my order and were so nice! I work at a school, and the pizza was delivered right in time for our 1030 lunch! Great experience!
Date Of Visit: 2/11/2011
I recently had a bad experience with Sarpino's and posted some feedback on their webpage. Within minutes, I received a phone call from the manager asking how he could fix the mistake and offered me a free pizza. He also went as far as to credit my Sarpino's account $50 for future use. This was WAY more than I was expecting and was very pleased with their need to make sure that I was happy. It is very refreshing to deal with a company that cares about their customers as much as Sarpinos-customer service is clearly thier #1 priority! Thank you Sarpino's of Oakdale, all of their staff, and manager Teddy, I am a very satisfied customer!
Date Of Visit: 1/3/2011
This pizza is ok, but it takes over an hour to be delivered and when it finally does show up, it is cold and the drivers are usually rude and disrespectful.
Date Of Visit: 10/9/2010
I stopped ordering for about 1 year because my order would be wrong every time. I would pay for extras that I would not get. So today I ordered and even wrote on the special insturctions "don't forget the sauce" I paid for 1 extra. Well guess what. Surprisingly I got 1 sauce and the delivery man told me they almost forgot that one. I wonder how they even stay in business. they can't even seem to do the job right!
Date Of Visit: 8/16/2010
I paid an extra 0.49 for the garlic sauce, I realized after the delivery boy had left that I was given ranch dressing. Normally I have very few problems, but since I paid extra and got the wrong condiment I wasn't pleased.
Date Of Visit: 8/14/2010
Both of our pizzas were delicious, and we were pleasantly surprised at the extended delivery area! Our only complaint is that the driver got lost for a while, but our house is a little hard to find.
Date Of Visit: 7/10/2010
6 0r 7 Pizza's ordered, all were excellent. Family from out of town stated they never eat leftover pizza, but they ate yours. Excellent service and outstanding flavored pizzas. No coupons, but were given a free pizza. We'll be back! Thank you.
Date Of Visit: 7/12/2010
good
Date Of Visit: 5/31/2010
I ordered a desert pizza and tiramisu. I never received it. I called about the order and I was told that I would not be charged for it, yet I was. I called to try to get a refund, but to no avail. I received no refund, nor a coupon. All I am asking, is for a coupon or a refund.
Date Of Visit: 3/27/2010
I've been ordering from Sarpino's since I moved to Saint Paul in 2007. I've NEVER been disappointed. Sometimes they forget the dipping sauce, sometimes it takes longer than you'd like, but this food is outstanding. So you can chock up the first thing to human error and the second to awesome and devoted customers. I've had their pizza (regular and dessert), their sandwiches, pasta, and for the first time tonight I tried a calzone. I've never had such delicious or savory delivery food. The only thing I have ever been marginally disappointed in was a salad I ordered once. I will continue to be a customer and I will even drive for pick up when I am out of the delivery zone. Thank you ALL for making such delicious food. I'll definitely be ordering a calzone again. DELICIOUS.
Date Of Visit: 2/10/2010
I AM IN LOVE WITH YOUR PIZZA-I EAT IT CONSTANTLY AND COULD FOREVER AND EVER AND EVER!! IT MAKES MY MOUTH WATER JUSDT THE THOUGHT OF GETTING THAT PIZZA. TEH SAUCE IS AMAZING AND THE CRUST IT JUST CRISPY ENOUGH!! DONT EVER CLOSE OR STOP MAKING IT AND THANK YIOU FOR DELIVERING IT TO US!!
Date Of Visit: 1/8/2010
great customer service I will definately go back!!!
Date Of Visit: 1/2/2009
I love the pizza itself.It is my favorite.But I have to consider if it is worth it when it is always over an hour before it is delivered when we live 1 mile from the pizzaria and not once has the garlic sauce that we love to dip pizza in came wit the pizza as requested.
Date Of Visit: 10/31/2009
We had a Sarpino's Hawaiian pizza when down in the Twin Cities area on Halloween and it was the best pizza we had ever had. We were wondering if it is possible to order a pizza and have it frozen and sent to Duluth Minnesota?
Date Of Visit: 11/28/2009
This process worked wonderfully! Thank you for quick service!
Date Of Visit: 11/27/2009
excellent!
Date Of Visit: 9/20/2009
Always great pizza and always quick and friendly delivery people. I love the online ordering too.
Date Of Visit: 9/17/2009
The pizzas are excellent, but the crusts are absolutely superb. They should patent them. This is the only place that I'll ever buy my pizzas.
Date Of Visit: 8/8/2009
Ordered 2 medum pizzas for delivery. Pizza arrived unbelievably hot. Order was accurate and tasty. I work for a local twin cities pizza restaurant, and will order Sarpino's over the restaurant I work for.
Date Of Visit: 5/13/2009
First time I had ever tried Sarpino's. I had been having alot of heartburn this past week, so I took some heartburn medicine. and ordered your pizza (sausage, black olive). It was spicy, which is the way I like it. It was the best sausage pizza I can remember. I mean, even with heartburn it is so good I gotta have it!!!
Date Of Visit: 5/10/2009
Every kind of pizza, pasta and sandwich I've tried have been excellent! Thanks!
Date Of Visit: 5/7/2009
When I picked up my pizza and salad, I was taken by the aroma of sweet pizza and cheese. I love cheese, well, I never write these things but in the past few months I have not got any pizza from the other guys. Your product is far superior to theirs, and you will have my business for life.
Date Of Visit: 4/19/2009
Chris Sath answered the phone and gave me the utmost respect and courtesy. He gave a price and delivery time along with a satisfaction guarantee. Everything the menu delivered in the voice that answered the phone. I want to thank him for providing me with true expectations and delivering on his promise. Thanks Chris.
Sarpino's customer review policy
We receive positive and - unbelievable, but true – negative – feedback from our customers. We publish, with customer permission, all feedback and reviews on our web site. If the negative feedback is resolved to customer satisfaction, we take it off our web site, but we still let you know that we had it – we publish the total number of all reviews.
Reviews Summary:
- Positive reviews: 30
- Negative resolved reviews: 22
- Negative unresolved reviews: 24
- Total customer reviews: 76