Pizza Delivery by Sarpinos
2017 Milwaukee Avenue
Riverwoods, IL 60069
Phone: 847-419-1100
Fax: 847-419-1101
Hours of Operation
| Monday: | 10:30 am - 2 am |
| Tuesday: | 10:30 am - 2 am |
| Wednesday: | 10:30 am - 2 am |
| Thursday: | 10:30 am - 2 am |
| Friday: | 10:30 am - 3 am |
| Saturday: | 10:30 am - 3 am |
| Sunday: | 10:30 am - 2 am |
Service Area
Pizza Delivery to: Riverwoods, Lincolnshire, Buffalo Grove, Deerfield, Long Grove, Vernon Hills, Wheeling, Northbrook
Pizza Delivery to Zip Codes: 60015, 60069, 60089, 60090, 60047, 60061, 60062
Reviews
Date Of Visit: 1/29/2012
I ordered online from Sarpinos. The menu distinctly says 15% off for ordering online, but the coupon did not work. My mother went to pick up the pizza. The person at the counter was a young man named Vasco (or something like that). My mother is an easy-going person, but she was terrified at how horribly she was treated. He belittled her when she asked about the discount by saying she should have done it online and he couldn't give it to her. It didn't show up online! I ordered and tried. He was rude and when my mother said such he responded with an "Am I?" This is 100% unacceptable. With the amount of unemployed people, there is absolutely no excuse to have a belligerent employee, especially interacting directly with customers. I looked all over the place for jobs, and finally found one and you can be sure I am as polite to everyone as possible. This kind of rudeness has no place and I will not be ordering from Sarpino's anytime soon. That's a shame because the pizza is good, but if my mother is going to be treated like dirt, I will choose to order my pizza elsewhere. I am disgusted that my mother was treated this way as you can obviously tell. If you are to address this concern, please do so via email rather than phone.
Date Of Visit: 1/24/2012
I tried to place an order for delivery at 23.30 pm. The guy named Peter, if i m not mistaken was extremely rude to me,even ugly. I found out that he was the manager,probably that is why he tried to show his power, which is absolutely unprofessional. The driver was too late too-( Customer service is suck!!! Pizza is small and cold-(
Date Of Visit: 1/16/2012
We ordered a ravioli, chicken parm and mozz sticks. The ravioli and chicken parm were inedible. Chicken was old dried out processed grilled chicken microwaved on top of pasta with a small amount of sauce. The ravioli was indescribable (meat) bad. Like bad school lunch. What a disappointment!
Date Of Visit: 12/23/2011
I put down Dec. 23 because that was the last time, but I've probably been there at least 3 dozen times. That should tell you how I feel about this place. Pizza is awesome, so are the calzones. People have ALWAYS been friendly in person, only ordered for delivery 2-3 times but never had a problem. Absolutely recommend them.
Date Of Visit: 11/23/2011
Last night we tried to order pizza numerous times at 1:36 AM - we spoke to Zascko - for some reason he refused to take our order and set up the delivery. We offerred to pre-pay but the delivery, but we continued to have no luck - we had serious "attitude" from this location and a refusal to accept the order. The last time we called and spoke to someone was at 2:53. I would appreciate some feedback
Date Of Visit: 11/22/2011
Love the easy, accurate online ordering, the quick delivery and the tasty pizza!
Date Of Visit: 8/24/2011
ordered pizza for a class - changed the address to my school address twice and yet when the pizzeria got the order they cancelled it saying that I was ordering for my home address. Incredibly frustrated and hungry. Def. reporting to TIU that your store does not want business from this campus.
Date Of Visit: 8/3/2011
It took an hour to get the piece of cheesecake that I ordered... less than a mile away. The phone call that I placed was answered by a rude individual who was not concerned. The website said that the cheesecake was homemade, but it came in a sealed plastic box, with a nutrition information printed. The taste was horrible, and the cheesecake was not what was insinuated. I am very dissatisfied... and do not plan to give this establishment another try at this point. I firmly regret giving a four dollar tip during the placement of the order, bringing my total to almost eight dollars for the worst piece of cheesecake, in combination with the worst customer service I have ever experienced.
Date Of Visit: 4/5/2011
Yesterday i placed an order for a 6 pack one 20oz ice tea and a webspecial that was 1 large 2 topping pizza and two 20oz drinks free and i got the order and i didnt get my 20oz drinks i called and the manager was being extremely rude to me i called on the 5th at 11:30pm i have the receipt for the order and it clearly stated that i asked for the webspecial but when they delivered it i never got the drinks. I like to order from sarpinos i know in the last three months ive spent about 100$+ there and this is not the first time i had an issue with this location, about a month ago i was low on cash, i almost always give tips but this guy that delivered my pizza straight out asked for his tip and when i didnt give him one he started giving me attitude, this is not the type of service i want from a sarpinos pizzeria and im sure thats not the type of behavior you want to be associated with your pizzeria.
Date Of Visit: 1/19/2011
I love sarpinos its always hot fresh and very fast deleivery great pizza....LOVEEE IT!!
Date Of Visit: 12/25/2010
Wonderful pizzas and salads delivered promptly to our hotel on Christmas evening. Have ordered before and will order again when we are staying in the area.
Date Of Visit: 8/1/2010
i ordered a pizza and it never came. wtf? i sure did get charged though. awesome.
Date Of Visit: 2/28/2010
I love Sarpino's pizza. But I don't like the bait-and-switch deception that they've done.
They sent me an email offer of a Triple deal of 3-Large 1 topping pizza's for $7 each, but instead, this "DEAL" is actually for the MEDIUM sized pizza. I confirmed this with a call to the Restaurant.
The email ad clearly states LARGE, 14 inch pizza:
Please enjoy Sarpinos Triple Pizza Deal:
Get Three Large 14" 1-Topping Pizzas for $21.
Please use Online Store Specials (Triple Deal) for this deal.
Date Of Visit: 7/1/2009
wanted more infomation about your veggie pizzas
Date Of Visit: 6/5/2009
really nice staff always in a good mood, fast delivery, hot and fresh. and they alwys reconize me as soon as i call and know what im going to order!!! i love the pizza, sandwishes, wings, pastas... well everything.
Date Of Visit: 4/25/2009
Loved the pizza, great sausage and pepperoni, and we love the garlic. The fresh tomatoes could have been better, would like slices of plum tomatoes instead of the diced. Cheese was great, but would have preferred a thinner crust. We prefer square slices rather than wedges, but will request that next time. I also liked the fact we could order online. Delivery time was outstanding.
Date Of Visit: 2/27/2009
Thank You for extra dipping souce.I got 2 marinara and 3 jalapeno ranch.It looks like I got extra wings to.thak you very much for that.Hot wings were a little undercookt and duble cheassticks were exelant.
Thanks
JJ
Sarpino's customer review policy
We receive positive and - unbelievable, but true – negative – feedback from our customers. We publish, with customer permission, all feedback and reviews on our web site. If the negative feedback is resolved to customer satisfaction, we take it off our web site, but we still let you know that we had it – we publish the total number of all reviews.
Reviews Summary:
- Positive reviews: 11
- Negative resolved reviews: 9
- Negative unresolved reviews: 11
- Total customer reviews: 31