Store Reviews
Latest Reviews:
Date Of Visit: 2/28/2010
Store: Schaumburg - Hoffman Estates Sarpinos
I order from this location all the time. On 2/28/10 my order was delivered to the wrong house. I waited for almost two hours. When I called to find out what had happened, the operator was polite and promised I would receive a credit for my next order. On 3/9/10 I called only to be told that no credit was ever placed. so I ended up paying for food I never received!
Date Of Visit: 3/5/2010
Store: Downtown Minneapolis
I’ve been a huge Sarpino’s fan and frequented the Champlin, Roseville, and (most recently) the Minneapolis franchise. The quality and taste of your pizza is unparalleled, even during this recent disappointing experience. I apologize for the length of this complaint; all times are from internet time stamps and cell phone records. The following are the order signifiers: Ord# 567; CSR: 899; Sec: K14.
We placed an order online and after hitting submit realized that my personal information was not updated in the system—I immediately updated it online. I called the store at the number provided in the Prism Online Ordering system (612-455-8385) and spoke with a young woman. I confirmed my order and told her that my cell phone number was not updated in the system. She said that my cell was unnecessary so long as my address was correct. She read my address to me over the phone.
I received a notification from Prism that my order was out for delivery at 5:04 pm. After some time my order had not arrived so I once again called the store at 5:37 pm. The phone was passed around until a manager explained that the driver couldn’t call me so returned to the store. I explained that I called earlier to ensure there wouldn’t be an issue with delivery. The manager ignored this and explained that because my information was not updated online, it was my fault. I asked why the driver had not simply buzzed at the door, and the manager said that I failed to provide my apartment number. I noted that when I called earlier, my full and correct address had been read to me. The manager ignored this and reiterated why it was my fault. This is despite the fact that I am the only “Adam” (which was included on the order and receipt) in the building and all names are listed on the buzzers.
I then asked the manager what we could do and he said that he could send the delivery guy back out. I noted that it had been more than 45 minutes and that I didn’t want old pizzas. The manager was cordial and remarked that “of course” they’d make fresh pies. The phone conversation lasted three minutes and so ended at 5:40 pm.
At 5:43 pm I received a notice from the Prism online order system that my order was out for delivery. Three minutes after the manager assured me they would make fresh pies, they were out for delivery. Five minutes later the driver arrived and also took the initiative to explain how this situation was my fault. I once again noted that I called earlier to ensure there would be no issue and the driver gave me a sympathetic nod as though he had an idea who the culprit was.
The receipt I received included my current phone number and full and correct address including apartment number.
In short, I made a mistake in failing to review my information prior to hitting submit. I then corrected that mistake online and followed up with the store. The store assured me that it was a non-issue because although my phone number was incorrect, my address was correct. After not receiving my order, I had several employees explain to me how and why this was my fault. I then had a (assumedly) manager politely reassure me of Sarpino’s commitment to customer service before twisting it into a cost-saving lie at my expense.
The pizza was still delicious and we ate it all with mirth and fun—but not as delicious as usual or as I expect from Sarpinos.
Date Of Visit: 3/9/2010
Store: Downers Grove - Oakbrook Sarpinos
your hours of operation state that you are open until 2:00am mon-thurs. however when called at 1:30 to 1:45am there was no answer.
Date Of Visit: 3/7/2010
Store: Downtown Minneapolis
The food was good but they didn't get my order right - I ordered 2 gyros with the sauce on the side and no onions. The sandwiches came with no sauce and onions.
Date Of Visit: 3/5/2010
Store: Braeswood Sarpinos
i ordered a pizza and it never arrived. then, i called and no one picked up.....where is my food, i am never calling your restauraunt again
Date Of Visit: 2/24/2010
Store: Downtown Minneapolis
The driver came to the door with the wrong pizza, I didn't get the right one for almost 1.5 hours after I ordered it.
Date Of Visit: 3/3/2010
Store: Austin Sarpinos
The first call to place an order was received by a gentleman named Bill who claimed to be the manager and called me baby and bubba several times. I asked for the coupon special of 16.99 for two medium two topping pizzas and quoted me one price and then another higher one bedew we hung up. Therefore I called back to ask Bill about it and so he lowered the price but it was still higher than the original price plus tax and when I confronted him on that he blamed it on the computer and not being from this area and kept saying "you know what I mean?" as if I were on his level and I told him I did not understand. At this point he became defensive and condescending and threatened to cancel my order. I told him that I didn't want that, I wanted the original price. He said "well I am not going to give you the price you want!" I explained to him in a diplomatic fashion that I simply wanted the original quoted price. After a couple of minutes of back and forth he said he was cancelling my order and hung up on me. I will report this to the Better Business Bureau unless this situation is remedied.
Date Of Visit: 1/23/2010
Store: Roseville Sarpinos
The did not have saurkraut as a pizza topping. I specifically ordered from them because it was listed on the website. I was disappointed.
Date Of Visit: 3/1/2010
Store: Otsego Sarpinos
I enjoy your pasta and sandwiches, also your delivery drivers are very courteous and your phone staff is the best. the jalapeno ranch is the real deal maker however. keep up the good work.
Date Of Visit: 2/28/2010
Store: Fallbrook Sarpinos
My son had a boy scout Eagle project work day at an area elementary school that I ordered pizza from Sarpino's after the boys were done with their work. It was wonderful. Mr. Kim gave us an additional discount when requested to support the Eagle project. The boys polished off 6 pizzas in no time. They even made me a special order for an Alfredo pizza and it was the best I have ever had. Thank you for supporting my son's Eagle project. We'll be back!
Date Of Visit: 2/28/2010
Store: Riverwoods Sarpinos
I love Sarpino's pizza. But I don't like the bait-and-switch deception that they've done.
They sent me an email offer of a Triple deal of 3-Large 1 topping pizza's for $7 each, but instead, this "DEAL" is actually for the MEDIUM sized pizza. I confirmed this with a call to the Restaurant.
The email ad clearly states LARGE, 14 inch pizza:
Please enjoy Sarpinos Triple Pizza Deal:
Get Three Large 14" 1-Topping Pizzas for $21.
Please use Online Store Specials (Triple Deal) for this deal.
Date Of Visit: 2/24/2010
Store: Downtown Minneapolis
this was the best pizza we have shared in a long time. every month our maintence shop tries pizzas orgs. holy cow we had the italian and the taco pizzas... super!!! super!!! thanks... you have a customer for life!!! my problem is there are no franchises near me.. keep up the great work!!! thank-you john
Date Of Visit: 2/26/2010
Store: Downtown Des Moines Sarpinos
Terrible pasta - was burnt, breadsticks were doughy. Took 1 1/2 hours for delivery. Tried to call and speak to manager who never called back.
Gyro was only good thing.
Date Of Visit: 2/26/2010
Store: Downtown Des Moines Sarpinos
Terrible pasta - was burnt, breadsticks were doughy. Took 1 1/2 hours for delivery. Tried to call and speak to manager who never called back.
Gyro was only good thing.
Date Of Visit: 2/26/2010
Store: Palatine Sarpinos
Hello!
I 'm not one to normally complain, but our office has placed several orders with Sarpinos and have had several mistakes made with orders leading up to todays order . If it wasn't the fact that we liked the food we wouldn't bring it to someones attention but we infact do love the food but feel the issue needs to be brought to someones attention.
We ordered 3 salads. The only salad ordered that was correct was the Caesar salad. The other 2 salads ordered requested specific ingredients feta, eggs, to be added to them and we have none on them. The Spinach salad was 12.98 and to not have the extra ingredients requested which made the salad more pricey is a huge disappointment. As I stated, I'm not one to complain but this isn't the first time we've ordered and its been incorrect. To be charged more money per ingredient and then not have it on the salad is wrong . Please for future customers pay attention to special requests especially if the customer is being charged extra and not recieving it correctly.
Thankyou,
wendy
Date Of Visit: 2/25/2010
Store: Eden Prairie Sarpinos
Hey!
Today will be my 34th day in a row that I've had a pepporoni pizza at Sarpino's... I'm a fan of pizza but Sarpino's has the best EVER!! Not only is the pizza amazing - the customer service is awesome!! Sean the manager is always incredibly friendly and welcomes me when I come in! Barb at the front register is always so nice and is smiling everytime I see her! Give everyone at this store a raise! They deserve it for all the hardwork they put in keeping the food delicious and their customer's coming back!
Thanks
Mike
Date Of Visit: 2/25/2010
Store: Eden Prairie Sarpinos
Hey!
Today will be my 34th day in a row that I've had a pepporoni pizza at Sarpino's... I'm a fan of pizza but Sarpino's has the best EVER!! Not only is the pizza amazing - the customer service is awesome!! Sean the manager is always incredibly friendly and welcomes me when I come in! Barb at the front register is always so nice and is smiling everytime I see her! Give everyone at this store a raise! They deserve it for all the hardwork they put in keeping the food delicious and their customer's coming back!
Thanks
Mike
Date Of Visit: 2/25/2010
Store: Eden Prairie Sarpinos
Hey!
Today will be my 34th day in a row that I've had a pepporoni pizza at Sarpino's... I'm a fan of pizza but Sarpino's has the best EVER!! Not only is the pizza amazing - the customer service is awesome!! Sean the manager is always incredibly friendly and welcomes me when I come in! Barb at the front register is always so nice and is smiling everytime I see her! Give everyone at this store a raise! They deserve it for all the hardwork they put in keeping the food delicious and their customer's coming back!
Thanks
Mike
Date Of Visit: 2/25/2010
Store: Eden Prairie Sarpinos
Hey!
Today will be my 34th day in a row that I've had a pepporoni pizza at Sarpino's... I'm a fan of pizza but Sarpino's has the best EVER!! Not only is the pizza amazing - the customer service is awesome!! Sean the manager is always incredibly friendly and welcomes me when I come in! Barb at the front register is always so nice and is smiling everytime I see her! Give everyone at this store a raise! They deserve it for all the hardwork they put in keeping the food delicious and their customer's coming back!
Thanks
Mike Wood
Date Of Visit: 2/12/2010
Store: Chicago - Lincoln Park Sarpinos
Guests raved about the pizza - they loved it!