Store Reviews
Latest Reviews:
Date Of Visit: 5/18/2013
Store: Vivion Sarpinos
Fast Delivery & GREAT food! You are the best at delivery and satisfaction and have the best gourmet selection! Please don't stop with your GREAT SERVICE, AND GREAT PRICES! LOVE SARPINOS VIVION LOCATION! YOU GUYS ALLWAYS DO A GREAT JOB!
Date Of Visit: 5/19/2013
Store: La Grange Sarpinos
Just picked up 2 pizzas from LaGrange Sarpinos. Service was very good. Really liked the crust, sausage and pepperoni. Great job guys.
Date Of Visit: 5/17/2013
Store: Austin - Pflugerville Sarpinos
It is now 3:32pm. I placed an order at 11am. I commented earlier that I was told twice that my salad dressing and sauces were coming to me since it wasn't in the original delivery. Still no return visit. My office manager called the store [some of the order was for her as well] and she asked for store owner name and was refused the information. Very shady business practice!
Date Of Visit: 5/13/2013
Store: Downtown Minneapolis Sarpinos
After having Sarpino's pizza at another meetup I attended, I wanted to order their pizza for the 850+ member meetup group I organize. After reading some negative reviews I was a little hesitant, so talked to Jeff (owner of this location) before ordering. Jeff was wonderful to do business with, and pizza was yummy - everyone LOVED it; much better then run of the mill pizza from (you know what I mean) pizza chains! As a meetup group, we meet monthly and when we have a sponsor, we order pizza/pop - I will definitely order from these guys again!
Date Of Visit: 5/17/2013
Store: Austin - Pflugerville Sarpinos
I did not receive dressing with my salad. Was told they would be back out but never did. When we called again they claimed they didn't get our information right. Now my office manager is making an angry call to the store.
Date Of Visit: 5/16/2013
Store: Richfield Sarpinos
Took an hour for delivery, and did not receive the sauces i ordered. I wish the breadstick description would of said flat bread with seasoning. We tossed it in the trash it was too dissapointing. Please do not send me coupons, I will not dine at Sarpino's again.
Date Of Visit: 5/16/2013
Store: Harwood Heights-Chicago-O'Hare Sarpinos
Love the Sarpinos Pizza. Kids can't get enough of it.Very clean place
Date Of Visit: 5/16/2013
Store: Chicago - Wrigleyville Sarpinos
I have been a weekly loyal customer to this particular store for almost three years. I order the EXACT same thing EVERY time. Not a variance, not a small thing different. So today, I put in my order and I am quoted a price $5 more than normal. I explained how long I have been ordering this exact order and I was told I was "wrong" and he proceeded to to debate me on this. Finally, I was told I would be "given a favor" and he'd give me the price I have had for over three years. I felt talked down to and canceled the order. Even though I really like the pizza, you are, by far, not the only game in town. That guy just made you lose a very loyal, weekly customer.
Date Of Visit: 5/3/2013
Store: Naperville Sarpinos
I ordered food for carry out from this place and let me tell you that I will NEVER go back and I absolutely don't recommend this place AT ALL.. I ordered a pizza and it was COLD AND NOT GOOD.. NOT IMPRESSED WITH THE FOOD AND THE CUSTOMER SERVICE WORST EVER, AS SOON AS I WALKED INTO THE STORE, I WAS APPROACHED BY AN OLD GUY WHO I THINK WAS THE "MANAGER" GREG, HE STARTED TO FLIRT WITH ME IN A VERY UNPROFESSSIONAL WAY.. ASKING ME HOW WAS MY WEEK, IF I WAS MARRIED, IF I HAD ANY CHILDREN AND HOW NICE I "LOOKED" IT WAS UNAPPROPIATE AND I FELT EXTREMELY HARRASED AT THAT POINT ALL I WANTED WAS TO JUST GET OUT OF THERE BUT I WAS HUNGRY BUT FOOD WAS A DISSAPOINTMENT AND I'M DEFINITELY NOT GOING BACK... I DO WANT CORPORATE TO KNOW THAT IT WAS VERY UNPLEASANT THE WAY GREG APPROACHED ME AND I WONDER IF THIS IS A FOOD ESTABLISHMENT OR A "DATING SITE"?... PLEASE GIRLS DONT GO TO THIS PLACE UNLESS YOU WOULD LIKE TO BE HARRASED!!!!
Date Of Visit: 5/13/2013
Store: Downtown Minneapolis Sarpinos
ordered Monday after the MN Twins game for delivery to the Holiday Inn Express. Waited 1 hour for text that pizza was on its way. Waited 15 minutes for delivery. My guess is that your driver was on something. No eye contact and pizza was cold. However, your location closes at 1am and we were too tired to deal with another order.
Your driver would not even look us in the face when delivering. When I called the store after 15 minutes, I was told that the order had just left. Your location is less than 2 miles from our hotel. And it took a full 30 minutes to get there from time of text.
Not impressed....
Date Of Visit: 4/18/2013
Store: Roseville Sarpinos
I am guessing at the date. We bought three times this year and it has been a royal pain every time. Who the heck is going to keep a receipt in front of them to leave feedback ?? Your web site is a mess. Your menu has no prices. What happened to the day when you could just call in your order...simply...without filling out your family's history to try to get a pizza ?
Date Of Visit: 5/14/2013
Store: Austin - Cedar Park Sarpinos
I ordered online and got a confirmation and estimated delivery of 45 to 60 minutes. Then at 8:46pm I got the notice that it was out for delivery. At 9:12 I called to ask about the delivery and was told it will be there soon and the person hung up on me. Well, we are now at 9:21, 45 minutes after the notice of "out for delivery" and still nothing! Is this good customer service? Driver called at 9:24 looking for my building. I did receive a warm pizza and at least the driver apologized and was polite.
Date Of Visit: 5/14/2013
Store: Downtown Des Moines Sarpinos
I wanted to come write a review after I saw the last review.. I order from Sarpinios on a regular basis in the evening as I live downtown. I usually order around dinner time. I love Sarpinos Salads and they have GREAT pizza! I wanted to say that I have had the employee Rafael take my order at least 10 times and he has only showed me great customer service! He is friendly and nice and my order has never been messed up! They arrive with my food in great time and my food is always hot and taste GREAT! I have also had other employees take my order and they are all wonderful as well! I would highly suggest Sarpinos if you are hungry and want great food!!
Date Of Visit: 5/14/2013
Store: Downtown Des Moines Sarpinos
Raphi or whatever his name was is completely rude. He told me that he doesn't know how to ring in orders when someone orders with a gift certificate. What is the point of him working the phones if he does not know how to ring in the order? He said I have to order when the owner is there. I told him I wanted to order their pizza for dinner and he said I can't because only a boss can do it. I asked him when the bosses would be in and he said they are gone every day by 4:30. I again wanted him to state to me that I cannot order dinner with this gift certificate and he states "Are you a ....... idiot? Only the bosses can do it." This is the only time I have ever thought of ordering from this place and I will never order from this place until he is fired. I checked out reviews of this place on Yelp and Urban Spoon and noticed others have had issues with this place and rude employees. Horrible experience and will tell everyone on Facebook and Twitter about this.
Date Of Visit: 5/13/2013
Store: Naperville Sarpinos
Fantastic pizza, love the Hawaiian and the New York Deli, ingredients always fresh. the cleanest pick up delivery place I have ever seen. You have a fan for life. Ben
Date Of Visit: 5/13/2013
Store: Harwood Heights-Chicago-O'Hare Sarpinos
online orders take way too long from start time to delivery. Manager hangs up on you and makes excuses until you call back again and again. "On his way" (20 minutes later) "Not picking up his phone". They need to get rid of whoever is handling their online orders, it's hurting their perception of doing deliveries at a acceptable time.
Date Of Visit: 5/13/2013
Store: Vivion Sarpinos
We love the pizza. Ordered delivery. Did not get our salad, but we got an extra pizza? Oh well.. still worked out :)
Date Of Visit: 5/11/2013
Store: Eden Prairie Sarpinos
I ordered a large think crust for deleivery. I asked if it was NY style and was told yes. it was not. The sause was sickeningly sweet. When the delivery man showed up, I asked for change. He told me "oh I forgot my wallet. So a $13 pizza cost me $20. what a scam!
Date Of Visit: 5/11/2013
Store: Austin - Pflugerville Sarpinos
I ordered online. I prepaid for oder and tip with my debit card. The oder went out at 4:28. I'm still waiting for delivery 2.5 hours later. Again, I'm submitting a bad review daily until this situation is corrected.