Store Reviews
Latest Reviews:
Date Of Visit: 9/3/2010
Store: New Hope Sarpinos
I called the New Hope/Robbinsdale store for a delivery order and was told that I absolutely could not have any food. It was 12:20, the store closed at 1am. I am a hotel employee and I've been asked to recommend you to guests. There is no way I'm going to ever hand your menu to another guest. I had trouble with the Roseville store, and so I'm not surprised, just sad that I was treated that way. I cannot recommend such rude service to my guests, we'll go bankrupt!
Date Of Visit: 9/3/2010
Store: Overland Park Sarpinos
I absolutely love your pizza and your commitment to a positive customer experience is amazing! I'm moving out of state next week and I will greatly miss Sarpino's!
Date Of Visit: 9/2/2010
Store: Clive Sarpinos
My wife and I LOVE your pizza! We have a menu at home, and, using your 2-10" pizzas deal, are working our way through your menu. We've tried 11 different pizzas so far. Keep up the great work!
Date Of Visit: 9/2/2010
Store: Naperville - Aurora Sarpinos
#1 have your locations read correct information on your account. #2 compensate your customers when you are 30-45 min late. #3 have the delivery driver listen to the customer rather than playing with a GPS when they are on the phone with you and you are lost. #4 Dont argue with the customer that you are not answering the phone when you the business are calling the wrong phone number. #5 APOLOGIZE when you are in error.
Date Of Visit: 9/1/2010
Store: Austin - Pflugerville Sarpinos
Come on now...I counted 3 slices of green olives on one slice and that was a lot compared to the other toppings found on other pizza slices. You lost a good customer with this order!
Date Of Visit: 8/25/2010
Store: Downtown Minneapolis
We have been ordering Sarpino's on a regular basis for our office gatherings for about six months now. We always order from the DT location, and are pleasantly surprised by high quality of food, timely deliveries and great people we deal with at Sarpinos. We would definitely recommend your store. Good job, keep it up!
Date Of Visit: 8/20/2010
Store: Overland Park Sarpinos
I was in KC the other day and my buddy told me about sarpinos. the pizza was so good i creamed my jeans like 8 times. thats never happened before!
Date Of Visit: 8/28/2010
Store: Austin - Cedar Park Sarpino's
Tried Sarvino's for the first time tonight. My thoughts...
- Easy and convenient ordering online.
- Huge menu choices and many different toppings
- Pizzas arrived within 20 minutes
- Pizzas arrive hot
- Delicious
- Will order again, in fact, we're looking forward to it.
Date Of Visit: 8/27/2010
Store: Eden Prairie Sarpinos
Derik - made my pizza and took my order. It is the best pizza i have ever had!!!! It was hot, the crust was perfect, and it was just delicious! Matt was my delivery person, and my front light was out,but he called me to ensure he was at the right place. They wer both wonderful, and the food was even better. Sarpino's is our new pizza place. We won't worder from anywhere else!
Date Of Visit: 8/22/2010
Store: Braeswood Sarpinos
Best pizza in Houston, without a doubt. Delivery is always fast and the pizza is still hot unlike two majors that are half as far away. Crust is perfect, not too thick, not a cracker crust. Generous with the cheese and all of the toppings we order. If you live in Bellaire/Meyerland and don't order your pie from here, you are making a mistake. After one pizza from here, you won't consider Domino's or Pizza Hut ever again.
Date Of Visit: 8/6/2010
Store: Otsego Sarpinos
On Friday,August 6,2010 at around 11:00 AM I placed a telephone order to have two pizzas delivered to my home.After the delivery was made,I discovered that I had received a plain cheese pizza instead of the cheeseburger pizza that I had requested.Within twenty minutes of my call notifying your staff of the error,a cheeseburger pizza was delivered to my door.The young man making the delivery admitted resposibility for the mistake and gave me a genuine apology.I am not certain but believe that he said his name was Ben. Hopefully you can determine for sure who was working at that time and extend my appreciation to him.
I am writing to tell you how impressed i am that an employee of your organization took responsibility for an error he made and offered me such a heart-felt apology. it seems to be a rare occurrence these days for people to admit to their mistakes so I was very plaeasantly surprised to be the recipient of such a gracious admission. I do not know if it is your company policy to have the person who made a mistake correct and apologize for it or if this polite young man did it on his own. Either way, his behavior gave me a very positive opinion of your company and how you do buisiness.
Thank you for a good experience and some good eating, as well.
sincerely,
Gloria Heidner
13922 91st st. NE
Otsego MN 5330
Date Of Visit: 8/19/2010
Store: Roseville Sarpinos
Ordered double garlic on half of pizza, green peppers on other half. Received no garlic at all and chicken on entire pizza. Did receive green peppers.
Date Of Visit: 8/12/2010
Store: Naperville - Aurora Sarpinos
sarpinos pizzeria is the best pizza place ive been to in a really long time and i hope all restaurants can one day have such quality with cooking and seriving their foods! ROCK ON SARPINOS!!
Date Of Visit: 8/17/2010
Store: Chicago Downtown - Gold Coast Sarpinos
I used a restaurant .com coupon. They charged me 18% on total order when I picked up pizza myself. They also gave me wrong pizzas and wrong size. They also gave me worng garlic sticks. They spent 5 minutes of my time telling me that Restaurants .com required them to charge the 18% and that the money did not go to them...Not True
Date Of Visit: 8/17/2010
Store: Braeswood Sarpinos
We ordered Sarpinos for the first time today for our weekly business meeting. I placed the order around 10:40. I got an email saying they recieved the order at 10:40. I asked for it to be here at 11:30. I got an email at 11:25 saying they were on their way. They did not get here until after 12, and our meeting had to start without lunch. Our food was cold when it arrived, and it did not taste very good. We will never order from here again.
Date Of Visit: 8/16/2010
Store: Oakdale Sarpinos
I paid an extra 0.49 for the garlic sauce, I realized after the delivery boy had left that I was given ranch dressing. Normally I have very few problems, but since I paid extra and got the wrong condiment I wasn't pleased.
Date Of Visit: 8/15/2010
Store: Chicago Downtown- South Loop
I am writing this regarding my experience in hopes that it will improve your business. Chicago is known for some of the best pizza in the nation and thus it is a competitive business in which a bad experience with a customer will surely have them going elsewhere. I have some favorite pizza spots, but I also like to see what else is out there, so I decided to give Sarpinos a try. I placed my order at about 7:25 on Sunday, 8/15 and requested a sms notification regarding delivery. At 7:43 I received the text letting me know my pizza was out for delivery, which was impressive. What was not impressive is that my pizza did not arrive until 8:25, which was not only an hour after ordering, but also meant that my pizza had been sitting in it's box for over 40 mins. I received the call from the delivery person and he said, "hey, can you come down." I believe that I was taught as a child that you do not address people with "hey" and I would believe this would be especially true for customers. When accepting a delivery, the delivery person is really the only customer contact for your business, so a negative one is not ideal. Upon receiving the pizza and tasting it, I found the crust to be extremely soft and almost soggy. I have never had your pizza, so this could be by design, though I doubt it and I would assume that it had more to do with it being in a box, basically steaming itself for 40 minutes.
All and all, it was not a great first impression at all and I just wished to share, so that you can improve, because like I stated, pizza is something that is competive and I was left feeling like I wish I had just had a frozen pizza last night.
Date Of Visit: 8/14/2010
Store: Oakdale Sarpinos
Both of our pizzas were delicious, and we were pleasantly surprised at the extended delivery area! Our only complaint is that the driver got lost for a while, but our house is a little hard to find.
Date Of Visit: 8/14/2010
Store: Naperville - Aurora Sarpinos
I HAVE NEVER BEEN DISAPPOINTED WITH ANYTHING I HAVE ORDERED. AND THE DELIVERY TIME IS THE BEST ANYWHERE. LOVE THE SPECIALTY PIZZAS
Date Of Visit: 8/7/2010
Store: Otsego Sarpinos
We were staying at the Super 8 in Rogers. We were tired and hungry. We asked the front desk for any pizza suggestions. He gave us your coupon flyer. We ordered a Large canadian bacon single topping pizza and bread sticks. It was EXCELLENT. It tasted SO good. The delivery guy brought it right to our room.